At a Glance
- Tasks: Support customers with retail and business deposit accounts in a fast-paced environment.
- Company: Join OakNorth, a mission-driven company empowering businesses and communities.
- Benefits: Enjoy 25 days holiday, private medical insurance, and personalised benefits.
- Other info: Opportunities for career growth and paid volunteering time.
- Why this job: Make a real impact by delivering exceptional customer experiences and improving operational efficiency.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25200 - 30800 £ per year.
ABOUT US
At Oak North, we're on a mission to empower ambitious businesses and the communities they serve.
Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.
ABOUT THE TEAM
The Deposit Operations Team supports the day-to-day origination and ongoing management of Oak North’s retail and business deposit products.
Working in a fast-paced, customer-focused environment, the team combines operational accuracy, strong process controls and responsive service to help customers and the bank thrive.
ABOUT THE ROLE
As a Deposit Operations Analyst, you’ll support customers throughout the lifecycle of their retail and business deposit accounts.
Reporting to the Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, helping us deliver a friendly, timely and dependable service.
- WHAT YOU’LL DO
- Support the origination and ongoing management of Oak North retail and business deposit products.
- Complete account-opening and servicing tasks, including inbound and outbound calls, email responses, mail processing and system actions.
- Prepare reports and statements, respond to account queries and maintain accurate customer and account records.
- Resolve customer queries and account changes wherever possible at first contact; gather clear information and escalat**e** complex issues when needed.
- Build strong product, technical and customer-support knowledge, sharing information and best practice with colleagues.
- Work cross-functionally, communicating useful customer feedback and keeping relevant teams informed of issues and successes.
- Support ad-hoc projects and actively minimise risk to customers and the bank by following process controls.
- Be curious - identify opportunities to improve operational efficiency and implement improvement initiatives.
- YOU’LL BE A GREAT FIT IF YOU HAVE…
- Know how to deliver an exceptional customer experience.
- Clear, confident verbal and written communication skills.
- Excellent organisation and time-management skills, with the ability to prioritise against deadlines and service levels.
- A friendly, energetic and proactive approach, with a genuine passion for delivering a great customer experience.
- Resilience and the ability to remain accurate and helpful when working under pressure.
- A willingness to learn, build new skills and take ownership of your development.
- Curiosity and confidence to use AI to improve quality, efficiency and the customer experience.
- Flexibility to work evenings occasionally
- Nice to Have
- An undergraduate degree or equivalent experience.
WHAT WE OFFER
- 25 days’ holiday, plus bank holidays.
- Personalised benefits and subsidised private medical insurance
- Enhanced family leave and access to wellbeing and social events.
- Salary-sacrifice schemes, including cycle to work, nursery, gym and electric car options.
- Paid volunteering time and opportunities to learn, grow and shape your career.
- #J-18808-Ljbffr
Deposit Operations Analyst in Manchester employer: OakNorth Bank plc
At OakNorth, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through personalised benefits, extensive wellbeing initiatives, and opportunities for professional development, all set against the backdrop of our vibrant London office. Join us in making a meaningful impact as we empower businesses and communities while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Deposit Operations Analyst in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like OakNorth Bank plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Deposit Operations Analyst in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to OakNorth Bank plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on OakNorth Bank plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at OakNorth Bank plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with OakNorth Bank plc.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at OakNorth Bank plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former OakNorth Bank plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
