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- Tasks: Lead the transformation of loan monitoring processes with innovative digital solutions.
- Company: Join OakNorth, a pioneering bank empowering ambitious businesses across the UK and US.
- Benefits: Enjoy flexible hybrid work, competitive salary, 25 days holiday, and great team socials.
- Why this job: Make a real impact by modernising risk-based monitoring in a dynamic financial environment.
- Qualifications: Proven experience in product management and process transformation in financial services.
- Other info: Be part of a diverse team that values innovation and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
At OakNorth, we are on a mission to empower the UK's most ambitious businesses. Since 2015, we have lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy.
OakNorth is looking for a Senior Product Manager to lead the re-imagining and digitisation of in-life loan monitoring as part of the Digital Lending programme within the Lending business unit. This is a senior, hands-on product leadership position, accountable for transforming how monitoring is performed across the lifecycle of a loan. You will own the product strategy, roadmap, and outcomes for digitising risk-based monitoring processes, replacing existing ways of working with scalable, technology-enabled approaches.
Monitoring is a deeply embedded, expert-led function with strong existing practices and high regulatory sensitivity. This role exists to challenge and change current practices and ways of working - thoughtfully, credibly, and decisively. Success will depend on your conviction, experience, and ability to demonstrate that better ways of working are both possible and safe.
What you will be accountable for:
- Product strategy for in-life monitoring: Own the end-to-end product strategy for digitising and modernising in-life monitoring across the loan portfolio. Define how risk-based monitoring processes should operate in a modern lending organisation - balancing automation, human judgement, proportionality, and regulatory expectations.
- Re-imagining and modernising monitoring processes: Lead the fundamental re-design of existing monitoring processes, not just their digitisation. Identify where current ways of working add genuine value - and where there is scope for change.
- Delivery, adoption, and embedded change: Lead the delivery of monitoring capabilities so that they are actively adopted and trusted by Monitoring, Credit, and Risk teams. Ensure change is embedded in day-to-day operations.
- Stakeholder leadership in a high-resistance environment: Act as the senior product partner to the Monitoring function. Navigate significant challenge and pushback from experienced practitioners.
- Discovery, prioritisation, and decision-making: Run focused, high-quality discovery to understand pain points, risk drivers, and operational constraints. Make clear prioritisation decisions in a crowded and opinionated space.
What success looks like:
- Monitoring processes are materially more risk-based, proportionate, and consistent.
- Manual effort is reduced without loss of control, judgement, or confidence.
- Monitoring teams actively use and trust digital tools as part of their core workflow.
- Stakeholders acknowledge that monitoring is clearer, more defensible, and easier to operate.
- Product delivery is aligned, credible, and visibly improving monitoring outcomes.
About you:
You are a highly experienced Senior Product Manager with deep expertise in monitoring and process-heavy transformation. You have explicit, hands-on experience digitising and modernising in-life monitoring or equivalent post-origination risk processes in financial services (preferably lending).
Why this role matters:
In-life monitoring is critical to managing risk, protecting customers, and enabling sustainable growth. This role has the opportunity to fundamentally change how monitoring works at OakNorth, moving it from legacy, manual practices to modern, risk-based, digitally enabled approaches that scale with the business.
What makes working here better:
- This is a truly hybrid role, offering flexibility to work from home while also providing opportunities to collaborate in person.
- Work-life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
- Competitive salary & equity - We want people to have a serious stake in the business.
- Good kit - Your choice of the best laptop, running macOS or Ubuntu.
- Team socials - The opportunity to get to know each other outside of work.
- Commuter support - We offer the cycle to work & EV scheme.
We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Senior Product Manager - Monitoring - Lending employer: OakNorth Analytical Intelligence
Contact Detail:
OakNorth Analytical Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Monitoring - Lending
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Product Manager. Highlight your past successes in transforming processes and leading teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining OakNorth.
We think you need these skills to ace Senior Product Manager - Monitoring - Lending
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience in digitising monitoring processes and how you've successfully led similar transformations in the past. We want to see how your skills align with our mission at OakNorth!
Showcase Your Impact: When detailing your previous roles, focus on the outcomes you achieved rather than just your responsibilities. Use metrics and specific examples to demonstrate how your work improved processes or drove change. We love seeing tangible results!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for innovation and how you approach challenges in the financial services space.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets the attention it deserves and allows us to process it more efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at OakNorth Analytical Intelligence
✨Know Your Product Inside Out
Before the interview, dive deep into OakNorth's products and services, especially those related to lending and monitoring. Understand how they operate and think about how you can contribute to their digitisation and modernisation. This will show your genuine interest and help you speak confidently about how you can add value.
✨Prepare for Challenging Questions
Expect to face tough questions about your past experiences in transforming monitoring processes. Be ready to discuss specific examples where you've successfully led similar changes, highlighting your approach to overcoming resistance and ensuring stakeholder buy-in. This will demonstrate your capability and readiness for the role.
✨Showcase Your Data-Driven Mindset
Since the role involves moving towards data-driven approaches, be prepared to discuss how you've used data to inform product decisions in the past. Bring examples of how you've balanced automation with human judgement, and how you've ensured compliance with regulatory expectations while driving efficiency.
✨Engage with Stakeholder Scenarios
Think about potential scenarios you might face when working with experienced practitioners who may resist change. Prepare to discuss how you would navigate these situations, using evidence and clarity to build credibility. This will highlight your stakeholder leadership skills and your ability to drive change in a high-resistance environment.
