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- Tasks: Support the management of savings products and deliver top-notch customer service.
- Company: Join OakNorth Bank, a fast-growing bank with a mission to empower ambitious businesses.
- Benefits: Enjoy equity, 25 days holiday, personalised benefits, and subsidised private medical insurance.
- Why this job: Make a real impact while building your career in a dynamic and supportive environment.
- Qualifications: Strong communication skills and a passion for customer service; experience preferred but not essential.
- Other info: Opportunity for growth, collaboration, and involvement in exciting projects.
The predicted salary is between 28800 - 48000 £ per year.
At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst! This is a full-time, permanent position in Manchester reporting to our Deposit Operations Manager. We’re looking for an ambitious self-starter and problem solver who is ready to contribute, grow, and build a career with us. Candidates with 1-2 years relevant experience may find this role particularly a good fit, but we welcome candidates from all backgrounds.
The mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth savings products, whilst providing dedicated customer support. It’s a role where you’ll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently.
Responsibilities- Support the origination and in-life management of OakNorth savings products
- Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks
- Deliver excellent customer service in a fast-paced environment, resolving customer incidents or changes at first point of contact, or escalating when necessary
- Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team
- Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution
- With time, and after building subject matter expertise of all processing and controls within Deposit Operations and related areas, propose process improvements
- Contribute to ad-hoc projects and collaborate cross-functionally, ensuring customer feedback is shared effectively across teams
- Maintain strong process controls to minimise risk for both the customer and the business
- Leverage AI tools to boost productivity and enhance decision-making in the role
- Experience in providing strong customer service via telephone and email (desired but not essential)
- A passion for delivering a great service experience and ability to go the extra mile for our customers.
- Strong communication skills, both verbally and in writing, confident in handling phone calls with UK-based customers
- Positive attitude, approach, and clarity of thought
- Energetic, friendly and curious with excellent interpersonal skills
- Problem solving mindset critical
- Analytical approach to problems
- Organisation and time management skills essential
- Willingness to learn and develop new skills
- Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
- Previous experience within customer service role - preferred but not essential
- Open to occasional evening hours when and if required
- Equity. We want people to have a stake in the business so that all our interests are aligned
- 25 days holidays
- Personalised benefits – opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- Support causes that matter to you through volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
Deposit Analyst - Entry Level in Manchester employer: OakNorth Analytical Intelligence
Contact Detail:
OakNorth Analytical Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deposit Analyst - Entry Level in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at OakNorth. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching OakNorth’s mission and values. Show us how your skills align with our goals, especially in customer service and problem-solving. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your customer service experience. We want to hear about times you went the extra mile or solved a tricky problem!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the OakNorth team!
We think you need these skills to ace Deposit Analyst - Entry Level in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Deposit Analyst role. Highlight any relevant experience, especially in customer service, and don’t forget to showcase your problem-solving skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about joining OakNorth and how your background aligns with our values. Keep it friendly and professional, and let your personality come through!
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight any experience you've had in providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your initiative right from the start!
How to prepare for a job interview at OakNorth Analytical Intelligence
✨Know Your Stuff
Before the interview, make sure you understand OakNorth's mission and values. Familiarise yourself with their savings products and recent achievements. This will show your genuine interest in the role and help you answer questions more confidently.
✨Customer Service Focus
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you went the extra mile for a customer. Think about how you resolved issues or improved a customer's experience, as this will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving. You might be asked to tackle a hypothetical scenario during the interview, so practice articulating your thought process clearly. Highlight your analytical skills and how you can apply them to real-world situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the role, or the company culture. This not only shows your enthusiasm but also helps you determine if OakNorth is the right fit for you. It’s a two-way street!
