At a Glance
- Tasks: Provide admin support and front-of-house service in a busy centre.
- Company: Supportive organisation with a focus on development and teamwork.
- Benefits: 25 days leave, pension scheme, health checks, and gym discounts.
- Other info: Ongoing training and professional development opportunities available.
- Why this job: Join a dynamic team and make a difference in a welcoming environment.
- Qualifications: GCSE Maths and English, good IT skills, and strong organisational abilities.
The predicted salary is between 27800 - 27800 £ per year.
Location: Tyneside
Salary: Up to 30,000 depending on skills and experience
Hours: Full time, 35 hours per week, Monday to Friday
We are recruiting for an organised and professional Centre Administrator / Receptionist to provide effective administration and front-of-house support at a busy centre in Tyneside, with wider support across regional sites in the North East. This is a varied role suited to someone with excellent communication skills, strong attention to detail, and a confident, customer-facing approach.
The Role
- Providing general administration support to centre staff
- Managing and maintaining timetabling systems
- Booking workshops, classrooms and meeting rooms across regional sites
- Answering incoming telephone calls promptly and professionally
- Welcoming visitors to the centre and ensuring their requirements are met
- Maintaining a safe and secure centre environment in line with policies
- Handling incoming and outgoing post as required
- Managing exam bookings, including rooming and invigilator arrangements
- Assisting with centre diaries, stationery and stock administration
- Opening and closing the centre when required
- Keeping tracking documents up to date
- Carrying out invoicing and raising purchase orders
- Supporting centre managers with additional duties as needed
The Candidate
- GCSE Maths and English, grade A-C or equivalent
- Good IT skills
- Strong organisational skills
- A professional telephone manner
- Good customer-facing skills
- A proactive and flexible approach to work
- Previous administration experience would be advantageous, although candidates with strong transferable skills will also be considered.
Benefits
- 25 days' annual leave plus bank holidays
- Additional leave for long service
- Christmas shutdown
- Generous pension scheme with matched contributions and additional employer top-up
- Life assurance
- Occupational sick pay
- Optional private healthcare after probation
- Free annual health check after three years
- Gym membership discount scheme
- Cycle-to-work scheme
- Employee Assistance Programme for you and your family
- CPD support, including funding for professional qualifications
- Ongoing training and paid professional memberships
- Corporate wear allowance
- Retail discounts
- Season ticket loans
This is an excellent opportunity to join a supportive organisation offering a varied role, strong benefits package, and ongoing development.
Safeguarding
The successful candidate will be required to complete an Enhanced DBS check.
Administrator / Receptionist in North East employer: Oakmoor Recruitment
Join our dynamic team in Tyneside as a Centre Administrator / Receptionist, where you'll enjoy a supportive work culture that values your contributions and fosters professional growth. With a competitive salary, generous benefits including 25 days of annual leave, a robust pension scheme, and opportunities for ongoing training, we are committed to your well-being and career development. Experience a fulfilling role in a welcoming environment that prioritises both employee satisfaction and exceptional service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Receptionist in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oakmoor Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oakmoor Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator / Receptionist in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oakmoor Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Oakmoor Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oakmoor Recruitment!
How to prepare for a job interview at Oakmoor Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
