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- Tasks: Deliver exceptional support to consumers and healthcare professionals through our Home Delivery Service.
- Company: Join Oakmed Healthcare, dedicated to improving lives with stoma products.
- Benefits: Enjoy a company pension, private medical cover, and 25 days annual leave.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: GCSE level literacy and numeracy, strong communication skills, and IT proficiency.
- Other info: Fast-paced environment with opportunities for personal growth and teamwork.
The predicted salary is between 25000 - 30000 £ per year.
Oakmed Healthcare is a manufacturer and supplier of stoma products, dedicated to improving the quality of life for people living with a stoma. Working in close partnership with healthcare professionals and patients, with a strong focus on service, education, and patient support, Oakmed provides both product supply and a dedicated home delivery service, ensuring patients receive the right products with care, dignity, and efficiency.
As a Customer Care Specialist, you will deliver exceptional support to consumers and Health Care Professionals (HCPs) through our Home Delivery Service. Your responsibilities will include registering new consumers, processing prescription orders, handling inbound and outbound enquiries, and ensuring timely and accurate delivery of stoma products. Working within our Contact Centre, you will play a key role in maintaining compliance, supporting service excellence, and upholding our commitment to patient-centred care.
Key responsibilities:
- Handle inbound calls from consumers and Health Care Professionals (HCPs)
- Make outbound calls to support consumers with repeat orders
- Provide compassionate support and timely resolution of consumer product complaints
- Manage and action items within multiple email/mailboxes
- Register new consumers onto the Home Delivery Service
- Liaise with GP surgeries via phone and email to obtain outstanding prescriptions
- Process consumer orders with a high level of accuracy
- Maintain accurate and compliant consumer records in line with GDPR requirements
- Generate reports using internal databases and systems
- Work collaboratively to meet Contact Centre service levels and KPIs
- Adhere to weekly schedules and attend required meetings, reviews, huddles, workshops, and training
- Contribute to ad-hoc customer service or process-improvement projects
- Represent the company professionally, demonstrating a positive and customer-centric approach at all times
Experience and Skills Required:
- GCSE level literacy and numeracy (or equivalent)
- Intermediate IT skills, including proficiency in Microsoft Office
- Excellent telephone manner
- Strong verbal and written communication skills
- Ability to prioritise workload effectively
- High attention to detail and accuracy
- Ability to navigate and use multiple systems simultaneously
- Comfortable working in a fast-paced customer service environment
- Positive, proactive attitude with a passion for delivering outstanding customer service
Benefits:
- Company pension scheme to support your long-term financial wellbeing
- Private medical cover, helping you access healthcare when you need it
- 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance
Customer Care Specialist in Peterborough employer: Oakmed Healthcare
Contact Detail:
Oakmed Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist in Peterborough
✨Tip Number 1
Get to know Oakmed Healthcare and their mission. When you understand their commitment to improving the quality of life for stoma patients, you can tailor your conversations to show how you align with their values. This will help you stand out during interviews!
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and compassionate. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed multiple tasks or maintained accurate records in previous roles. This will demonstrate that you’re ready to handle the responsibilities of a Customer Care Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Specialist in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with consumers and HCPs, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Attention to Detail: As a Customer Care Specialist, accuracy is key! Make sure to mention any experiences where you've had to manage records or process orders with precision. We love candidates who can keep things organised and compliant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Oakmed Healthcare!
How to prepare for a job interview at Oakmed Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research Oakmed Healthcare. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Customer Care Specialist, your ability to handle inquiries and complaints is crucial. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders and maintaining records, be ready to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to stay organised and minimise errors.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you’re engaged and serious about finding the right fit for both you and Oakmed Healthcare.