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- Tasks: Engage with consumers, manage retention strategies, and ensure satisfaction with Oakmed products.
- Company: Join Oakmed Healthcare, dedicated to improving lives through innovative stoma products.
- Benefits: Enjoy a competitive salary, private medical cover, and 25 days of annual leave.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: 1–3+ years in sales or customer service, with strong communication skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Oakmed Healthcare is a manufacturer and supplier of stoma products, dedicated to improving the quality of life for people living with a stoma. Working in close partnership with healthcare professionals and patients, with a strong focus on service, education, and patient support, Oakmed provides both product supply and a dedicated home delivery service, ensuring patients receive the right products with care, dignity, and efficiency.
This is a full-time on-site role based in Northampton for a Customer Service Advisor (Retention), where you will be at the heart of our Direct-to-Consumer model, acting as a trusted point of contact for consumers.
- You will follow up on leads, arrange and send product samples, support consumers in trialling and transitioning to Oakmed products, and proactively manage retention strategies to ensure continued engagement and satisfaction.
- Identify consumers who need additional support and proactively offer solutions to ensure continued use of Oakmed products.
- Run satisfaction surveys and collect structured feedback to improve service quality.
- Flag any product or service concerns and coordinate with internal teams to resolve them.
- Support consumers with ad-hoc questions relating to prescriptions and products.
- Collaborate closely with Sales, Clinical, and Operations teams to ensure a seamless consumer experience.
1–3+ years’ experience in a sales, telesales, or consumer-facing role (phone-based experience preferred).
- Confident and engaging telephone manner with excellent verbal communication skills.
- Proven ability to build rapport and trust over the phone.
- Results-driven mindset with experience working towards sales targets or conversion metrics.
- Intermediate IT skills, including Microsoft Office.
- Experience in healthcare, Direct-to-Consumer (DTC), or regulated service environments.
- Familiarity with customer retention strategies and churn prevention in subscription-based or long-term care models.
- Previous experience conducting customer satisfaction surveys and using insights to drive service improvements.
Company pension scheme to support your long-term financial wellbeing. Private medical cover, helping you access healthcare when you need it. 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance.
Sales Negotiator Full Time in Northampton employer: Oakmed Healthcare
Contact Detail:
Oakmed Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Negotiator Full Time in Northampton
✨Tip Number 1
Get to know the company inside out! Research Oakmed Healthcare and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in making a difference for their consumers.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging with consumers over the phone, make sure you’re comfortable chatting and building rapport. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re proactive and engaged. Think about what you want to know regarding their customer retention strategies or how they measure success in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the job.
We think you need these skills to ace Sales Negotiator Full Time in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales Negotiator. Highlight any relevant experience in sales or customer service, especially if you've worked in healthcare or with consumer-facing roles before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving lives through healthcare products. Share specific examples of how you've built rapport with customers and driven results in previous roles. We love a good story!
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging. We want to see that you can connect with consumers just as well on paper as you can over the phone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to take the next step in joining our team!
How to prepare for a job interview at Oakmed Healthcare
✨Know Your Products Inside Out
Before the interview, make sure you understand Oakmed's stoma products and their benefits. Familiarise yourself with how these products improve the quality of life for users. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to support consumers effectively.
✨Practice Your Communication Skills
Since this role requires excellent verbal communication, practice speaking clearly and confidently. You might want to role-play common customer scenarios with a friend or family member. This will help you build rapport and trust over the phone, which is crucial for a Customer Service Advisor.
✨Showcase Your Results-Driven Mindset
Be prepared to discuss your previous experiences where you met or exceeded sales targets. Think of specific examples that highlight your ability to drive results and manage retention strategies. This will show the interviewers that you have the right mindset for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer feedback, or how they measure success in consumer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.