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- Tasks: Engage with consumers, manage retention strategies, and ensure satisfaction with Oakmed products.
- Company: Join Oakmed Healthcare, dedicated to improving lives through quality stoma products.
- Benefits: Enjoy a competitive salary, private medical cover, and 25 days annual leave.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: 1-3 years in sales or telesales, with strong communication and rapport-building skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Oakmed Healthcare is a manufacturer and supplier of stoma products, dedicated to improving the quality of life for people living with a stoma. Working in close partnership with healthcare professionals and patients, with a strong focus on service, education, and patient support, Oakmed provides both product supply and a dedicated home delivery service, ensuring patients receive the right products with care, dignity, and efficiency.
This is a full-time on-site role based in Northampton for a Customer Service Advisor (Retention), where you will be at the heart of our Direct-to-Consumer model, acting as a trusted point of contact for consumers.
You will:
- Follow up on leads, arrange and send product samples, support consumers in trialling and transitioning to Oakmed products, and proactively manage retention strategies to ensure continued engagement and satisfaction.
- Identify consumers who need additional support and proactively offer solutions to ensure continued use of Oakmed products.
- Run satisfaction surveys and collect structured feedback to improve service quality.
- Flag any product or service concerns and coordinate with internal teams to resolve them.
- Support consumers with ad-hoc questions relating to prescriptions and products.
- Collaborate closely with Sales, Clinical, and Operations teams to ensure a seamless consumer experience.
Requirements:
- 1–3+ years’ experience in a sales, telesales, or consumer-facing role (phone-based experience preferred).
- Confident and engaging telephone manner with excellent verbal communication skills.
- Proven ability to build rapport and trust over the phone.
- Results-driven mindset with experience working towards sales targets or conversion metrics.
- Intermediate IT skills, including Microsoft Office.
- Experience in healthcare, Direct-to-Consumer (DTC), or regulated service environments.
- Familiarity with customer retention strategies and churn prevention in subscription-based or long-term care models.
- Previous experience conducting customer satisfaction surveys and using insights to drive service improvements.
Benefits:
- Company pension scheme to support your long-term financial wellbeing.
- Private medical cover, helping you access healthcare when you need it.
- 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance.
Sales Executive (Telesales - Healthcare) in Northampton employer: Oakmed Healthcare
Contact Detail:
Oakmed Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive (Telesales - Healthcare) in Northampton
✨Tip Number 1
Get to know the company inside out! Research Oakmed Healthcare, their products, and their mission. This way, when you chat with them, you can show that you're genuinely interested and understand how you can contribute to improving the lives of their consumers.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging with consumers over the phone, make sure you’re comfortable chatting and building rapport. Try role-playing with a friend or family member to get into the groove of it.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past roles where you’ve hit sales targets or improved customer satisfaction. This will help you demonstrate your results-driven mindset and how you can bring value to Oakmed.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Executive (Telesales - Healthcare) in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales Executive in Telesales. Highlight any relevant experience in sales or customer service, especially in healthcare. We want to see how your skills align with our mission at Oakmed Healthcare!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving the quality of life for people living with a stoma. Share specific examples of how you've built rapport and trust over the phone in previous roles.
Showcase Your Results-Driven Mindset: We love candidates who can demonstrate a results-driven approach. Include metrics or achievements from past roles that show how you’ve met or exceeded sales targets. This will help us see your potential impact on our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Oakmed family!
How to prepare for a job interview at Oakmed Healthcare
✨Know Your Product Inside Out
Before the interview, make sure you understand Oakmed's stoma products and their benefits. Familiarise yourself with how these products improve the quality of life for users. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice your verbal communication skills. Try to engage in mock calls with friends or family, focusing on building rapport and trust. Highlight any previous experiences where you successfully managed customer relationships over the phone.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer retention strategies. Think of specific examples from your past roles where you identified consumer needs and provided effective solutions. This will demonstrate your proactive approach and results-driven mindset.
✨Understand the Importance of Feedback
Be ready to discuss how you would handle customer satisfaction surveys and use feedback to improve service quality. Show that you value consumer insights and are committed to enhancing their experience with Oakmed products.