At a Glance
- Tasks: Deliver exceptional support to consumers and healthcare professionals through our Home Delivery Service.
- Company: Join Oakmed Healthcare, dedicated to improving lives with compassionate care.
- Benefits: Enjoy a company pension, private medical cover, and 25 days' annual leave.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: GCSE level literacy and numeracy, strong communication skills, and a positive attitude.
The predicted salary is between 25000 - 30000 € per year.
Oakmed Healthcare is a manufacturer and supplier of stoma products, dedicated to improving the quality of life for people living with a stoma. Working in close partnership with healthcare professionals and patients, with a strong focus on service, education, and patient support, Oakmed provides both product supply and a dedicated home delivery service, ensuring patients receive the right products with care, dignity, and efficiency.
As a Customer Care Specialist, you will deliver exceptional support to consumers and Health Care Professionals (HCPs) through our Home Delivery Service. Your responsibilities will include registering new consumers, processing prescription orders, handling inbound and outbound enquiries, and ensuring timely and accurate delivery of stoma products. Working within our Contact Centre, you will play a key role in maintaining compliance, supporting service excellence, and upholding our commitment to patient-centred care.
Key responsibilities:
- Handle inbound calls from consumers and Health Care Professionals (HCPs)
- Make outbound calls to support consumers with repeat orders
- Provide compassionate support and timely resolution of consumer product complaints
- Manage and action items within multiple email/mailboxes
- Register new consumers onto the Home Delivery Service
- Liaise with GP surgeries via phone and email to obtain outstanding prescriptions
- Process consumer orders with a high level of accuracy
- Maintain accurate and compliant consumer records in line with GDPR requirements
- Generate reports using internal databases and systems
- Work collaboratively to meet Contact Centre service levels and KPIs
- Adhere to weekly schedules and attend required meetings, reviews, huddles, workshops, and training
- Contribute to ad-hoc customer service or process-improvement projects
- Represent the company professionally, demonstrating a positive and customer-centric approach at all times
Experience and Skills Required:
- GCSE level literacy and numeracy (or equivalent)
- Intermediate IT skills, including proficiency in Microsoft Office
- Excellent telephone manner
- Strong verbal and written communication skills
- Ability to prioritise workload effectively
- High attention to detail and accuracy
- Ability to navigate and use multiple systems simultaneously
- Comfortable working in a fast-paced customer service environment
- Positive, proactive attitude with a passion for delivering outstanding customer service
Benefits:
- Company pension scheme to support your long-term financial wellbeing
- Private medical cover, helping you access healthcare when you need it
- 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance
Customer Care Specialist in Northampton employer: Oakmed Healthcare
Oakmed Healthcare is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact on the lives of individuals with stomas. With a strong commitment to service excellence, a supportive work culture, and opportunities for professional growth, employees enjoy benefits such as a company pension scheme, private medical cover, and generous annual leave. Located in a dynamic environment, Oakmed fosters a collaborative atmosphere where every team member plays a vital role in delivering compassionate care and support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Northampton
✨Tip Number 1
Get to know the company inside out! Research Oakmed Healthcare, their products, and their mission. This way, when you chat with them, you can show off your knowledge and passion for improving lives through customer care.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls from consumers and HCPs, it’s crucial to sound confident and compassionate. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've resolved issues or improved processes in previous roles. This will help you stand out as someone who can contribute to service excellence at Oakmed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Specialist in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your relevant experience in customer service and any skills that match the job description, like your ability to handle calls and process orders accurately.
Showcase Your Communication Skills:Since strong verbal and written communication is key for this role, give examples of how you've effectively communicated with customers or colleagues in the past. This will show us you can represent Oakmed Healthcare professionally.
Emphasise Attention to Detail:In a role where accuracy is crucial, mention specific instances where your attention to detail made a difference. Whether it’s processing orders or maintaining records, we want to see how you ensure everything is spot on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oakmed Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research Oakmed Healthcare. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Customer Care Specialist, your ability to provide exceptional support is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders and maintaining records, be ready to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to stay organised and error-free.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you're engaged and serious about finding the right fit for both you and Oakmed Healthcare.
