At a Glance
- Tasks: Deliver exceptional support to consumers and healthcare professionals through our Home Delivery Service.
- Company: Join Oakmed Healthcare, dedicated to improving lives with stoma products.
- Benefits: Enjoy a company pension, private medical cover, and 25 days of annual leave.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: GCSE level literacy and numeracy, strong communication skills, and a positive attitude.
The predicted salary is between 25000 - 30000 € per year.
Oakmed Healthcare is a manufacturer and supplier of stoma products, dedicated to improving the quality of life for people living with a stoma. Working in close partnership with healthcare professionals and patients, with a strong focus on service, education, and patient support, Oakmed provides both product supply and a dedicated home delivery service, ensuring patients receive the right products with care, dignity, and efficiency.
As a Customer Care Specialist, you will deliver exceptional support to consumers and Health Care Professionals (HCPs) through our Home Delivery Service. Your responsibilities will include registering new consumers, processing prescription orders, handling inbound and outbound enquiries, and ensuring timely and accurate delivery of stoma products. Working within our Contact Centre, you will play a key role in maintaining compliance, supporting service excellence, and upholding our commitment to patient-centred care.
Key responsibilities:
- Handle inbound calls from consumers and Health Care Professionals (HCPs)
- Make outbound calls to support consumers with repeat orders
- Provide compassionate support and timely resolution of consumer product complaints
- Manage and action items within multiple email/mailboxes
- Register new consumers onto the Home Delivery Service
- Liaise with GP surgeries via phone and email to obtain outstanding prescriptions
- Process consumer orders with a high level of accuracy
- Maintain accurate and compliant consumer records in line with GDPR requirements
- Generate reports using internal databases and systems
- Work collaboratively to meet Contact Centre service levels and KPIs
- Adhere to weekly schedules and attend required meetings, reviews, huddles, workshops, and training
- Contribute to ad-hoc customer service or process-improvement projects
- Represent the company professionally, demonstrating a positive and customer-centric approach at all times
Experience and Skills Required:
- GCSE level literacy and numeracy (or equivalent)
- Intermediate IT skills, including proficiency in Microsoft Office
- Excellent telephone manner
- Strong verbal and written communication skills
- Ability to prioritise workload effectively
- High attention to detail and accuracy
- Ability to navigate and use multiple systems simultaneously
- Comfortable working in a fast-paced customer service environment
- Positive, proactive attitude with a passion for delivering outstanding customer service
Benefits:
- Company pension scheme to support your long-term financial wellbeing
- Private medical cover, helping you access healthcare when you need it
- 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance
Customer Care Specialist in Manchester employer: Oakmed Healthcare
Oakmed Healthcare is an exceptional employer, dedicated to enhancing the quality of life for individuals living with a stoma. With a strong emphasis on patient-centred care, our supportive work culture fosters collaboration and professional growth, offering comprehensive benefits such as private medical cover and a generous annual leave policy. Join us in making a meaningful impact while enjoying a fulfilling career in a dynamic and compassionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Manchester
✨Tip Number 1
Get to know Oakmed Healthcare and their mission. When you understand what they stand for, you can tailor your conversations to show how your values align with theirs. This will make you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and compassionate. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. During interviews, share specific examples of how you've resolved customer issues in the past. This will demonstrate your ability to provide the exceptional support that Oakmed values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Care Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with consumers and HCPs, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Attention to Detail:Attention to detail is key in this role, especially when processing orders and maintaining records. Make sure to mention any experiences where you've had to be meticulous and accurate, as this will show us you're the right fit for the job.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently. Plus, it’s super easy to do – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Oakmed Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Oakmed Healthcare's mission and values. Familiarise yourself with their stoma products and the importance of patient-centred care. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Customer Care Specialist, communication is key. Prepare examples of how you've effectively handled customer inquiries or complaints in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your strong verbal skills.
✨Demonstrate Compassion
Since the role involves supporting consumers and HCPs, be ready to discuss how you approach customer service with empathy. Share specific instances where you went above and beyond to assist someone, highlighting your compassionate nature.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer care. Think about how you would handle a difficult call or a complaint about a product. Practising these scenarios can help you respond calmly and effectively during the interview.
