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- Tasks: Engage with consumers, manage retention strategies, and ensure satisfaction with our products.
- Company: Join Oakmed Healthcare, dedicated to improving lives through quality stoma products.
- Benefits: Enjoy a competitive salary, private medical cover, and 25 days of annual leave.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: 1-3 years in sales or customer service, with strong communication and organisational skills.
- Other info: Be part of a mission-driven team in a fast-growing healthcare environment.
The predicted salary is between 30000 - 40000 £ per year.
Oakmed Healthcare is a manufacturer and supplier of stoma products, dedicated to improving the quality of life for people living with a stoma. Working in close partnership with healthcare professionals and patients, with a strong focus on service, education, and patient support, Oakmed provides both product supply and a dedicated home delivery service, ensuring patients receive the right products with care, dignity, and efficiency.
This is a full-time on-site role based in Northampton for a Customer Service Advisor (Retention), where you will be at the heart of our Direct-to-Consumer model, acting as a trusted point of contact for consumers. You will follow up on leads, arrange and send product samples, support consumers in trialling and transitioning to Oakmed products, and proactively manage retention strategies to ensure continued engagement and satisfaction.
Key responsibilities:
- Conduct 3-month follow-up calls with existing consumers to assess satisfaction and product fit.
- Identify consumers who need additional support and proactively offer solutions to ensure continued use of Oakmed products.
- Uncover and activate cross-sell and upsell opportunities in line with consumer needs.
- Run satisfaction surveys and collect structured feedback to improve service quality.
- Flag any product or service concerns and coordinate with internal teams to resolve them.
- Support consumers with ad-hoc questions relating to prescriptions and products.
- Collaborate closely with Sales, Clinical, and Operations teams to ensure a seamless consumer experience.
Experience and Skills Required:
- 1–3+ years’ experience in a sales, telesales, or consumer-facing role (phone-based experience preferred).
- Confident and engaging telephone manner with excellent verbal communication skills.
- Proven ability to build rapport and trust over the phone.
- Results-driven mindset with experience working towards sales targets or conversion metrics.
- Good organisational and time-management skills.
- High attention to detail and accuracy.
- Comfortable using multiple systems and IT applications.
- Intermediate IT skills, including Microsoft Office.
- GCSE level literacy and numeracy (or equivalent).
- Positive, proactive attitude with a passion for delivering excellent consumer experiences.
- Ability to work collaboratively in a fast-growing, mission-driven environment.
Preferred:
- Experience in healthcare, Direct-to-Consumer (DTC), or regulated service environments.
- Familiarity with customer retention strategies and churn prevention in subscription-based or long-term care models.
- Previous experience conducting customer satisfaction surveys and using insights to drive service improvements.
- Ability to interpret consumer feedback and act on potential dissatisfaction signals.
- Experience working in a fast-growing or scaling organization.
Benefits:
- Company pension scheme to support your long-term financial wellbeing.
- Private medical cover, helping you access healthcare when you need it.
- 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance.
Consumer Sales Representative (Retention) employer: Oakmed Healthcare
Contact Detail:
Oakmed Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Sales Representative (Retention)
✨Tip Number 1
Get to know the company inside out! Research Oakmed Healthcare, their products, and their mission. This way, when you chat with them, you can show off your knowledge and passion for improving lives through their stoma products.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging with consumers over the phone, grab a friend and do some mock calls. Focus on building rapport and being friendly – it’ll make a world of difference during your interview!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know about their consumer retention strategies or how they support their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Consumer Sales Representative (Retention)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Consumer Sales Representative. Highlight any relevant experience in sales or customer service, especially if you've worked in healthcare or with consumer retention strategies. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving consumer experiences and how you can contribute to our mission at Oakmed. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure to highlight your verbal communication skills. Share examples of how you've built rapport with customers in the past. We want to know how you connect with people and keep them engaged!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company and values while you’re at it!
How to prepare for a job interview at Oakmed Healthcare
✨Know Your Products Inside Out
Before the interview, make sure you understand Oakmed's stoma products and their benefits. Familiarise yourself with how these products improve the quality of life for consumers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal communication, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you build rapport over the phone. Highlight any previous experiences where you've successfully engaged with customers.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, like dealing with a dissatisfied customer or identifying upsell opportunities. Think of examples from your past experience that demonstrate your problem-solving skills and ability to retain customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Teamwork Abilities
Collaboration is key in this role, so be ready to discuss how you've worked with other teams in the past. Share examples of how you’ve contributed to a positive team environment and how you can work closely with Sales, Clinical, and Operations teams to enhance the consumer experience.