At a Glance
- Tasks: Deliver exceptional support to consumers and healthcare professionals through our Home Delivery Service.
- Company: Join Oakmed Healthcare, dedicated to improving lives with stoma products.
- Benefits: Enjoy a company pension, private medical cover, and 25 days annual leave.
- Other info: Fast-paced environment with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: GCSE level literacy and numeracy, strong communication skills, and IT proficiency.
The predicted salary is between 25000 - 30000 € per year.
Oakmed Healthcare is a manufacturer and supplier of stoma products, dedicated to improving the quality of life for people living with a stoma. Working in close partnership with healthcare professionals and patients, with a strong focus on service, education, and patient support, Oakmed provides both product supply and a dedicated home delivery service, ensuring patients receive the right products with care, dignity, and efficiency.
As a Customer Care Specialist, you will deliver exceptional support to consumers and Health Care Professionals (HCPs) through our Home Delivery Service. Your responsibilities will include registering new consumers, processing prescription orders, handling inbound and outbound enquiries, and ensuring timely and accurate delivery of stoma products. Working within our Contact Centre, you will play a key role in maintaining compliance, supporting service excellence, and upholding our commitment to patient-centred care.
Key responsibilities:- Handle inbound calls from consumers and Health Care Professionals (HCPs)
- Make outbound calls to support consumers with repeat orders
- Provide compassionate support and timely resolution of consumer product complaints
- Manage and action items within multiple email/mailboxes
- Register new consumers onto the Home Delivery Service
- Liaise with GP surgeries via phone and email to obtain outstanding prescriptions
- Process consumer orders with a high level of accuracy
- Maintain accurate and compliant consumer records in line with GDPR requirements
- Generate reports using internal databases and systems
- Work collaboratively to meet Contact Centre service levels and KPIs
- Adhere to weekly schedules and attend required meetings, reviews, huddles, workshops, and training
- Contribute to ad-hoc customer service or process-improvement projects
- Represent the company professionally, demonstrating a positive and customer-centric approach at all times
- GCSE level literacy and numeracy (or equivalent)
- Intermediate IT skills, including proficiency in Microsoft Office
- Excellent telephone manner
- Strong verbal and written communication skills
- Ability to prioritise workload effectively
- High attention to detail and accuracy
- Ability to navigate and use multiple systems simultaneously
- Comfortable working in a fast-paced customer service environment
- Positive, proactive attitude with a passion for delivering outstanding customer service
- Company pension scheme to support your long-term financial wellbeing
- Private medical cover, helping you access healthcare when you need it
- 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance
Locations
Customer Care Specialist in Cheshire, Warrington employer: Oakmed Healthcare
Oakmed Healthcare is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact on the lives of individuals with stomas. With a strong commitment to patient-centred care, our collaborative work culture fosters professional growth and development, supported by comprehensive benefits such as private medical cover and a generous annual leave policy. Join us in our mission to deliver compassionate service and experience a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Cheshire, Warrington
✨Tip Number 1
Get to know Oakmed Healthcare and their products inside out. When you understand what they do and how they help people, you can show genuine enthusiasm during your interviews. This will make you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your attention to detail by preparing questions for your interview. Ask about their processes for managing prescriptions or how they ensure compliance with GDPR. This not only demonstrates your knowledge but also your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Care Specialist in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us know why you're passionate about helping others. Share any experiences that highlight your commitment to customer service, especially in healthcare settings.
Be Clear and Concise:We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points if necessary to make your skills and experiences stand out.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific responsibilities from the role that you’re excited about and how you can contribute.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Oakmed Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Oakmed Healthcare's mission and values. Familiarise yourself with their stoma products and the importance of patient-centred care. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Customer Care Specialist, communication is key. Prepare examples of how you've effectively handled customer inquiries or complaints in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your strong verbal skills.
✨Demonstrate Compassion
Since the role involves supporting consumers and HCPs, be ready to discuss how you approach customer service with empathy. Share specific instances where you went above and beyond to assist someone, highlighting your compassionate nature.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think about potential scenarios you might face in the role, such as handling a difficult customer or managing multiple tasks. Practising your responses will help you feel more prepared and confident.
