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- Tasks: Manage the entire claims process, guiding customers with empathy and professionalism.
- Company: Join a supportive and collaborative team in a growing organisation.
- Benefits: Enjoy 28 days holiday, quarterly bonuses, and a company pension plan.
- Why this job: Make a real difference by helping customers navigate their insurance claims.
- Qualifications: Previous experience in insurance claims and excellent communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Claims Insurance Advisor on a full-time permanent basis.
Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other's successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.
Personality
We're looking for confident and caring Claims Advisors who thrive on helping others and take pride in delivering exceptional customer service. You'll be the friendly first point of contact for customers navigating insurance claims, guiding them through the claims process with empathy and professionalism. If you enjoy being at the heart of a busy process, keeping things running smoothly, and building strong relationships with policyholders, insurers, in-house teams, and subcontractors, this role will give you the variety and purpose you're looking for.
Reward
- Monday to Friday 8.30am - 5pm
- 28 days holiday
- Quarterly bonus
- Annual Pay Review
- Company pension plan
- Life Insurance
- Medical Cash Plan
- Employee Assistance Programme
- Induction and E-learning
- Annual Flu Vaccination
- Eye Test
Job Role:
- Taking full ownership of the claim lifecycle, from receiving the initial instruction through to job completion.
- Acting as the main point of contact for policyholders, maintaining regular communication via phone and inbox at every stage of the claim.
- Booking appointments, and resolving queries.
- Managing all administrative elements of each claim, ensuring a smooth and accurate process throughout.
- Maintaining up-to-date and accurate records across client systems and portals.
- Liaising with policyholders, insurance clients, field technicians, and internal teams to coordinate efforts and ensure claims are progressed efficiently.
- Scheduling technicians on a daily basis based on job requirements, optimising routes and appointments to maximise efficiency and minimise travel time.
Skills and experience
- Previous experience in an Insurance Claims role preferred.
- Excellent communication skills with the ability to deal professionally with customers.
- Ability to switch between tasks.
- Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
- Experience of working in a team and supporting colleagues.
X3 Claims Advisor in Tamworth employer: Oakley Recruitment
Contact Detail:
Oakley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land X3 Claims Advisor in Tamworth
✨Tip Number 1
Get to know the company culture before your interview. Since they value a supportive and collaborative environment, think about how you can demonstrate your team spirit and customer service skills during your chat. We want to see how you fit into their 'one team' ethos!
✨Tip Number 2
Practice your communication skills! As a Claims Advisor, you'll be the friendly face for customers. Role-play with a mate or in front of the mirror to nail that empathetic approach. We need to see you shine when it comes to handling queries and keeping things running smoothly.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of times when you've gone the extra mile for a customer or worked well in a team. We love hearing about real-life situations that show off your skills and dedication!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s get you that Claims Advisor role together!
We think you need these skills to ace X3 Claims Advisor in Tamworth
Some tips for your application 🫡
Show Your Personality: Let your personality shine through in your application! We want to see the real you, so don’t be afraid to express your passion for helping others and delivering exceptional customer service.
Tailor Your Application: Make sure to tailor your application to the Claims Advisor role. Highlight any relevant experience you have in insurance claims and how it aligns with our supportive and collaborative culture.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Oakley Recruitment
✨Know the Company Culture
Before your interview, take some time to research the company’s culture and values. Since they emphasise a supportive and collaborative environment, think about how you can demonstrate your team spirit and commitment to customer service during the interview.
✨Showcase Your Communication Skills
As a Claims Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will show that you can handle the emotional aspects of claims with empathy and professionalism.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Think of specific scenarios where you successfully navigated a complex claim or resolved a customer issue, and be ready to share these stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.