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- Tasks: Lead and develop a dynamic team of Claims Advisors to achieve outstanding results.
- Company: Join a supportive and collaborative organisation in Tamworth.
- Benefits: Enjoy competitive salary, 28 days holiday, bonuses, and a company pension plan.
- Why this job: Make a real impact by fostering a positive team culture and driving performance.
- Qualifications: Experience in team management within claims or insurance is preferred.
- Other info: Great opportunity for personal growth in a vibrant, open-plan office.
The predicted salary is between 30000 - 40000 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Claims Team Manager on a full-time permanent basis.
Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other's successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.
Personality
We're looking for a confident, people-focused Team Manager who leads from the front and thrives on delivering through others. You'll play a key role in creating a positive, supportive culture where your team feels motivated, valued, and empowered to perform at their best. If you enjoy being at the heart of a busy operation keeping things running smoothly, developing your team this could be a great fit for you.
Reward
- Competitive salary
- Monday to Friday 8.30am - 5pm
- 28 days holiday
- Quarterly bonus
- Annual Pay Review
- Company pension plan
- Life Insurance
- Medical Cash Plan
- Employee Assistance Programme
- Induction and E-learning
- Annual Flu Vaccination
- Eye Test
Job Role:
- Leading, motivating, and developing a team of Claims Advisors, creating a supportive and high-performing team culture
- Driving team performance to consistently meet and exceed KPIs through effective workload management, clear direction, and regular performance reviews
- Acting as the first point of escalation for complex or high-risk claims, providing guidance and ensuring timely, customer-focused resolutions
- Managing individual and team performance, including conducting regular 1:1s, setting objectives, and addressing underperformance with structured improvement plans
- Coaching and mentoring team members to improve quality, accuracy, and SLA adherence, supporting both individual growth and overall team capability
- Overseeing day-to-day operational activity, ensuring claims are handled efficiently, accurately, and in line with company standards
- Supporting the delivery of training and ongoing upskilling within the team, working closely with Learning & Development to drive continuous improvement
- Managing complaints and escalations, ensuring clear, thorough investigations and timely, professional responses
- Monitoring data quality and performance metrics, identifying trends or issues and implementing corrective actions to improve outcomes
- Providing hands-on support to senior leadership, contributing to operational improvements and team success
Skills and experience
- Previous experience working in a Team Manager role across claims or insurance sector preferred
- Strong operational coordination experience
- Hands-on experience with complaints handling
- Proven people management or team leadership experience
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Claims Manager in Stoke-on-Trent employer: Oakley Recruitment
Contact Detail:
Oakley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about teamwork and support, think of examples from your past that showcase your leadership and people skills. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and demonstrate how you can drive team performance effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Claims Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Manager role. Highlight your relevant experience in team management and claims handling, and don’t forget to showcase any achievements that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the company culture. Share specific examples of how you've driven team performance and created a supportive environment in previous roles.
Showcase Your People Skills: Since this role is all about leading a team, make sure to highlight your people skills. Talk about how you’ve coached and mentored team members in the past, and how you’ve handled complaints or escalations effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Oakley Recruitment
✨Know the Company Culture
Before your interview, take some time to research the company’s culture and values. Since they emphasise a supportive and collaborative environment, think about how you can demonstrate your own team spirit and people-focused approach during the conversation.
✨Prepare for Scenario Questions
Expect questions that assess your experience in managing teams and handling complaints. Prepare specific examples from your past roles where you successfully led a team or resolved a complex issue, highlighting your leadership style and problem-solving skills.
✨Showcase Your Coaching Skills
As a Claims Manager, you'll be expected to coach and mentor your team. Be ready to discuss your approach to developing others, including any strategies you've used to improve performance and foster a positive team culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges in claims management or how they measure team success, which will demonstrate your proactive mindset and genuine interest in contributing to their goals.