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For Companies At a Glance
- Tasks: Manage customer accounts and handle collections with a focus on excellent service.
- Company: Join a supportive and fast-paced team at an expanding organisation in Slough.
- Benefits: Enjoy hybrid working, 28 days holiday, free parking, and private medical insurance.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in collections, strong communication, and problem-solving skills required.
- Other info: Opportunity for career growth in a modern, open-plan office.
The predicted salary is between 28800 - 43200 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Slough. This is an excellent opportunity to join the team as a Collections Advisor on a full-time permanent basis.
Culture and Environment
You will be working in a friendly and welcoming workplace that is warm, supportive, and fast-paced. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged. Alongside this, you'll have the opportunity to work within a hybrid model, offering flexibility while still benefiting from the support, energy, and connection of the wider team.
Personality
The ideal candidate will be a confident, organised, and resilient professional with strong communication and negotiation skills. You balance empathy with assertiveness, remain calm under pressure, and take ownership of your workload. If you are self-motivated, adaptable, and professional at all times, with a strong focus on delivering excellent customer outcomes while working in line with regulatory requirements, this could be the opportunity for you!
Reward
- Hybrid working, 2 days in the office required
- 28 days holiday
- Free parking
- Employee car scheme, discounted vehicles
- Pension scheme
- Private medical insurance
Job Role:
- Managing customer accounts by running aged debt reports and actively working arrears
- Handling high volumes of inbound and outbound customer calls
- Monitoring the collections inbox and responding to emails promptly
- Collecting payments via phone, email, and written correspondence and accurately updating customer records
- Allocating daily bank payments and maintaining accurate account ledgers
- Raising and managing credit requests to prevent backlogs
- Resolving customer queries efficiently, working closely with internal departments when required
- Maintaining accurate and up-to-date customer account information
- Identifying and escalating potential risk accounts to senior management
- Preparing documentation for external agents and managing third-party relationships
- Supporting bad debt write-offs in line with approval processes and system requirements
- Ensuring all collections activities comply with company policies, regulatory standards, and Consumer Duty principles
- Handling sensitive and confidential information appropriately
- Delivering a high standard of customer service while supporting customers with clear information and available options
Skills and experience:
- Proven experience in a similar role
- Proficient in Microsoft Office, including Word and Excel
- Confident decision maker with the ability to take ownership of arrears cases
- Able to prioritise workloads effectively to meet productivity targets
- Strong problem-solving skills with a proactive approach
- Comfortable working independently and effectively as a team
Collections Advisor in Slough employer: Oakley Recruitment
Contact Detail:
Oakley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Slough
✨Tip Number 1
Get to know the company culture before your interview. Research their values and work environment, so you can show how you fit right in with their friendly and supportive vibe.
✨Tip Number 2
Practice your communication skills! Since this role requires strong negotiation and customer service abilities, try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to share specific examples from your past experience that highlight your problem-solving skills and ability to handle pressure. This will help you stand out as a resilient candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Collections Advisor in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your communication and negotiation skills, as well as any relevant experience in collections or customer service.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and explain why you're the perfect fit for the Collections Advisor role. Mention your ability to balance empathy with assertiveness and how you handle pressure.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon and make sure your key achievements stand out. We want to see your strengths shine through!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Oakley Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside and out. Familiarise yourself with common debt collection practices, customer service principles, and any relevant regulations. This will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Skills
Highlight your strong communication and negotiation skills during the interview. Prepare examples from your past experiences where you've successfully managed customer accounts or resolved disputes. This will demonstrate your ability to balance empathy with assertiveness, which is key for this role.
✨Be Ready for Scenarios
Expect situational questions that assess how you handle pressure and difficult conversations. Think of specific instances where you remained calm under pressure or took ownership of a challenging case. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the hybrid working model, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
