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For Companies At a Glance
- Tasks: Assess and manage income protection claims with a focus on accuracy and customer satisfaction.
- Company: Join a vibrant organisation in Birmingham dedicated to supporting its team and customers.
- Benefits: Enjoy hybrid working, 28 days leave, bonuses, and discounts on major brands.
- Why this job: Be part of a supportive culture that values innovation and teamwork while making a real impact.
- Qualifications: Strong communication skills and experience in claims management are essential.
- Other info: Opportunity for personal growth with additional volunteering days and a car scheme.
The predicted salary is between 28800 - 42000 £ per year.
Oakley Recruitment is working in partnership with a well-established organisation based in Birmingham as a Protection Claims Assessor on a 12 Month FTC.
Culture and Environment
Our clients culture is vibrant and driven, the team are passionate about the customer journey and enjoy working to their own personal and professional targets. The behaviours of the team are supportive and respectful and they enjoy supporting one another, they regularly have team incentives and are always up for a social.
Personality
You will be responsible for assessing and actively managing new and ongoing Income protection claims, ensuring accurate application of relevant policy conditions. You will have a positive attitude towards change and a challenging approach to work practices with the ability to work on your own initiative and look for innovative ways to gather evidence to make sound decisions regarding acceptance and continuance of income protection claims.
Reward
- 28 days annual leave (plus 1 additional culture day & bank holidays) increases to 30 days with 5 years service
- Hybrid working 1-2 days a week in the office
- 35 hours per week Monday - Friday with 1 in every 5 Saturdays 9.00am - 1.00pm paid at time and a half
- Free secure underground Birmingham city centre parking (available on weekends for personal use)
- Annual performance and profit related bonus up to 10%
- Pension contributions matched (+ 2%) up to 10%
- Cashback and discounts on major brands in retail, leisure, health, and wellbeing
- Enhanced maternity & paternity pay
- 2 volunteering days per year
- Car Scheme available through salary sacrifice
- Life assurance 4 times salary
- Buy up to 5 extra days annual leave per year and sell up to 3 days per year
Duties & Responsibilities
- Understanding and accurately interpreting a wide range of Income protection product contract wordings and be able to assess a claim through to payment and/or resolution
- Ability to interpret medical evidence, confidently challenging medical officers/doctors
- Ability to accurately interpret financial accounts and extrapolate relevant information for ongoing calculation of benefit level
- To probe/challenge medical and financial evidence
- Making informed decisions whilst remaining logical and objectively focused
- Maintaining a broad understanding of medical terminology
- Dealing with complaints or appeals to terminate or decline a claim, which can include correspondence with Solicitors or the Financial Ombudsman Service
- Comprehending and implementing timely claim reviews adopting an innovative approach where necessary
- Understanding and differentiating between the requirements associated with different types of claims: incapacity pension, waiver, critical illness, income protection
- Understanding reassurance treaties applying to the portfolio and comply with terms and conditions of the agreement
- Confident in explaining decisions both verbally and in writing
Skills and experience
- Excellent communication skills including ability to produce free form letters that can be of a technical nature from a medical, financial or contractual basis
- Have an organised and flexible approach to work
- Proven claims management techniques in relation to income protection and critical illness products
- Ability to make sound claims management decisions on the basis of medical and financial evidence
- Ability to produce persuasive arguments with supporting evidence to challenge Financial Ombudsman and legal advisers acting for the customer
- Capacity to learn, absorb and analyse detailed information and refer to in-depth medical reports and financial evidence
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Protection Claims Assessor in Birmingham employer: Oakley Recruitment
Contact Detail:
Oakley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Claims Assessor in Birmingham
✨Tip Number 1
Familiarise yourself with the specific income protection products and policies that the company offers. Understanding the nuances of these products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in producing technical letters. Being able to articulate complex medical and financial information clearly will be crucial in this role, so practice explaining these concepts in simple terms.
✨Tip Number 3
Prepare for potential scenarios where you might need to challenge medical evidence or financial claims. Think about how you would approach these situations and be ready to discuss your thought process during the interview.
✨Tip Number 4
Network with professionals in the insurance and claims management field. Engaging with others who have experience in similar roles can provide valuable insights and tips that could give you an edge in your application.
We think you need these skills to ace Protection Claims Assessor in Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Protection Claims Assessor. Familiarise yourself with income protection claims and the skills required, such as interpreting medical evidence and financial accounts.
Tailor Your CV: Customise your CV to highlight relevant experience in claims management, particularly in income protection and critical illness products. Emphasise your communication skills and ability to produce technical letters.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company culture. Mention specific examples of how you've successfully managed claims or dealt with challenging situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Oakley Recruitment
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Protection Claims Assessor role. Familiarise yourself with income protection claims, relevant policy conditions, and the types of claims you will be dealing with. This knowledge will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to discuss how you've effectively communicated complex information in the past. Think of examples where you've had to produce technical letters or explain decisions clearly, as this will highlight your ability to convey important information to clients and colleagues alike.
✨Demonstrate Problem-Solving Abilities
The role involves making informed decisions based on medical and financial evidence. Be ready to discuss specific instances where you've successfully navigated challenges or made sound decisions under pressure. This will show your potential employer that you can handle the complexities of claims management.
✨Emphasise Teamwork and Supportive Culture
Given the vibrant and supportive culture of the organisation, it's essential to express your enthusiasm for teamwork. Share examples of how you've collaborated with others in previous roles and how you contribute to a positive work environment. This will resonate well with the interviewers who value a cohesive team dynamic.
