At a Glance
- Tasks: Engage with customers, schedule bookings, and manage information accurately.
- Company: Join a vibrant, fast-growing B2B organisation in Birmingham.
- Benefits: Enjoy 25 days holiday, hybrid working, and a competitive pension.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Be part of a passionate team focused on innovation and improvement.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 27000 - 30000 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham.
This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time permanent basis Culture and Environment Our client is a fast-growing B2B organisation with a vibrant, collaborative, and ambitious culture.
The team is passionate about innovation, continuous improvement, and working together to achieve big goals.
They value individuals who are proactive, curious, and unafraid to challenge the status quo in pursuit of better ways of doing things.
Personality Our client is seeking a motivated and customer-focused individual with strong verbal and written communication skills.
The ideal candidate will have excellent attention to detail and the ability to manage tasks accurately in a fast-paced environment.
You will be highly organised, with effective time-management skills, and confident in learning new systems quickly.
Reward Monday–Friday, 9:00 am – 5:30 pm 25 days holiday plus bank holidays Death in Service at 4 times annual basic salary Pension after a 3-month probation period Hybrid working available after 6 months’ probation
Job
Role: Making and receiving calls to schedule bookings Accurately inputting and updating information onto int...
Customer Service Advisor employer: Oakley Recruitment
Join a dynamic and fast-growing B2B company as a Sales Manager, where you will thrive in a supportive work culture that values innovation and collaboration. With competitive salaries and opportunities for professional development, we empower our employees to exceed their potential while enjoying a vibrant workplace that fosters growth and success. Located in a bustling area, our team enjoys not only the benefits of a rewarding career but also the unique advantages of a thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oakley Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oakley Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oakley Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Oakley Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oakley Recruitment!
How to prepare for a job interview at Oakley Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
