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For Companies At a Glance
- Tasks: Manage customer accounts and handle collections with a focus on excellent service.
- Company: Join a supportive and fast-paced team at an expanding organisation in Coventry.
- Benefits: Enjoy hybrid working, 28 days holiday, free parking, and private medical insurance.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in collections, strong communication, and problem-solving skills required.
- Other info: Opportunity for career growth in a modern, open-plan office.
The predicted salary is between 28800 - 43200 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as a Collections Advisor on a full-time permanent basis.
Culture and Environment
You will be working in a friendly and welcoming workplace that is warm, supportive, and fast-paced. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged. Alongside this, you'll have the opportunity to work within a hybrid model, offering flexibility while still benefiting from the support, energy, and connection of the wider team.
Personality
The ideal candidate will be a confident, organised, and resilient professional with strong communication and negotiation skills. You balance empathy with assertiveness, remain calm under pressure, and take ownership of your workload. If you are self-motivated, adaptable, and professional at all times, with a strong focus on delivering excellent customer outcomes while working in line with regulatory requirements, this could be the opportunity for you!
Reward
- Hybrid working, 2 days in the office required
- 28 days holiday
- Free parking
- Employee car scheme, discounted vehicles
- Pension scheme
- Private medical insurance
Job Role:
- Managing customer accounts by running aged debt reports and actively working arrears
- Handling high volumes of inbound and outbound customer calls
- Monitoring the collections inbox and responding to emails promptly
- Collecting payments via phone, email, and written correspondence and accurately updating customer records
- Allocating daily bank payments and maintaining accurate account ledgers
- Raising and managing credit requests to prevent backlogs
- Resolving customer queries efficiently, working closely with internal departments when required
- Maintaining accurate and up-to-date customer account information
- Identifying and escalating potential risk accounts to senior management
- Preparing documentation for external agents and managing third-party relationships
- Supporting bad debt write-offs in line with approval processes and system requirements
- Ensuring all collections activities comply with company policies, regulatory standards, and Consumer Duty principles
- Handling sensitive and confidential information appropriately
- Delivering a high standard of customer service while supporting customers with clear information and available options
Skills and experience:
- Proven experience in a similar role
- Proficient in Microsoft Office, including Word and Excel
- Confident decision maker with the ability to take ownership of arrears cases
- Able to prioritise workloads effectively to meet productivity targets
- Strong problem-solving skills with a proactive approach
- Comfortable working independently and effectively as a team
Collections Advisor in Coventry employer: Oakley Recruitment
Contact Detail:
Oakley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Collections Advisor, you'll need to be confident and clear when speaking with customers. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experience where you successfully resolved issues or improved processes. This will demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Advisor in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Advisor role. Highlight your relevant experience and skills, especially those related to customer service and debt management. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your strong communication skills and how you handle pressure – we love that!
Showcase Your Skills: In your application, be sure to highlight your proficiency in Microsoft Office and any previous experience in similar roles. We’re looking for confident decision-makers who can take ownership of their workload, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Plus, you’ll get to see more about our culture and what makes us tick at StudySmarter!
How to prepare for a job interview at Oakley Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with common debt collection practices and regulations. This will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you had to negotiate or resolve conflicts, and be ready to share those stories during the interview.
✨Demonstrate Empathy and Assertiveness
The ideal candidate balances empathy with assertiveness. Prepare to discuss how you handle difficult conversations with customers while still being firm. Role-play scenarios with a friend to practice your approach and ensure you can convey both qualities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the company and the role. You might ask about the team dynamics or how success is measured for a Collections Advisor. It’s a great way to leave a lasting impression!
