At a Glance
- Tasks: Support customers through the insurance claims process with empathy and professionalism.
- Company: Join a growing organisation in Tamworth with a supportive team culture.
- Benefits: Enjoy 28 days holiday, quarterly bonuses, and a company pension plan.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping others navigate their claims smoothly.
- Qualifications: Previous experience in insurance claims and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Claims Advisor on a full-time permanent basis.
Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other's successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.
Personality
We're looking for a confident and caring Claims Advisor who thrives on helping others and takes pride in delivering exceptional customer service. You'll be the friendly first point of contact for customers navigating insurance claims, guiding them through the claims process with empathy and professionalism. If you enjoy being at the heart of a busy process, keeping things running smoothly, and building strong relationships with policyholders, insurers, in-house teams, and subcontractors, this role will give you the variety and purpose you're looking for.
Reward
- Monday to Friday 8.30am - 5pm
- 28 days holiday
- Quarterly bonus
- Annual Pay Review
- Company pension plan
- Life Insurance
- Medical Cash Plan
- Employee Assistance Programme
- Induction and E-learning
- Annual Flu Vaccination
- Eye Test
Job Role:
- Ensuring that customers feel supported and reassured during their first interaction with clear understanding of next steps.
- Ensuring all new claims are correctly entered into the system with complete and accurate information, enabling smooth downstream processes.
- Responsible for policy excess payments being collected promptly and securely.
- Ensuring customers receive clear, concise information about the claims process and timelines.
- Booking first visit appointments ensuring they're scheduled efficiently, ensuring minimal delay in property assessment.
- Maintaining detailed, accurate records of all communications to ensure compliance and transparency.
- Escalating queries appropriately to avoid delays or errors.
- Proactively identifying and resolving issues, contributing to continuous improvement.
Skills and experience
- Previous experience in an Insurance Claims role preferred.
- Excellent communication skills with the ability to deal professionally with customers.
- Ability to switch between tasks.
- Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
- Experience of working in a team and supporting colleagues.
Claims Advisor employer: Oakley Recruitment
Join a thriving organisation in Tamworth as a Claims Advisor, where you will be part of a supportive and collaborative team that values genuine connections and celebrates success together. With a strong focus on employee well-being, the company offers a range of benefits including 28 days holiday, a quarterly bonus, and opportunities for professional growth, all within an open-plan office that fosters communication and community spirit. If you are passionate about delivering exceptional customer service and making a positive impact, this role provides the perfect environment for you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Get to know the company culture before your interview. Since they value a supportive and collaborative environment, think about how you can demonstrate your team spirit and customer service skills during your chat with them.
✨Tip Number 2
Practice your communication skills! As a Claims Advisor, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable explaining complex processes in simple terms.
✨Tip Number 3
Be ready to share examples of how you've helped customers in the past. Think of specific situations where you went the extra mile, as this will show you're a perfect fit for their customer-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining their team.
We think you need these skills to ace Claims Advisor
Some tips for your application 🫡
Show Your Empathy:As a Claims Advisor, you'll be the friendly face for customers in need. Make sure your application reflects your ability to empathise and connect with people. Share examples of how you've helped others in previous roles!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts well. This will show us that you can communicate effectively, which is super important in this role.
Highlight Team Spirit:We love a collaborative environment, so don’t forget to mention your experience working in teams. Share stories that demonstrate how you’ve supported colleagues and contributed to a positive team culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oakley Recruitment
✨Know the Company Culture
Before your interview, take some time to research the company’s culture and values. Since they emphasise a supportive and collaborative environment, think about how you can demonstrate your own teamwork skills and how you’ve contributed to a positive atmosphere in previous roles.
✨Showcase Your Empathy
As a Claims Advisor, you'll be dealing with customers who may be distressed. Prepare examples of how you've handled similar situations in the past. Highlight your ability to listen actively and provide reassurance, as this will show that you understand the importance of empathy in customer service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle claims efficiently. Think of specific scenarios where you identified issues and resolved them proactively. This will help you illustrate your capability to contribute to continuous improvement within the team.
✨Prepare Your Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
