At a Glance
- Tasks: Lead a Customer Service team, manage operations, and drive performance.
- Company: Join Oakley Recruitment, a dynamic company focused on team success.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for continuous improvement and fostering a positive team culture.
- Why this job: Make a real impact by coaching and developing a high-performing team.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Oakley Recruitment is seeking an Operations Support Team Leader in Tamworth to manage a Customer Service team, drive SLA attainment and KPI delivery, and coach and develop staff.
The role emphasizes ownership of daily operations, escalated queries handling, and cross‑department collaboration.
You will lead recruitment, onboarding, and training, generate reports for decision‑making, and support continuous improvement while fostering a positive team culture.
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Customer Operations Lead – Team Performance in Tamworth employer: Oakley Recruitment Ltd
Join a forward-thinking organisation in Tamworth as an Operations Support Team Leader, where innovation and collaboration are at the heart of our vibrant work culture. We prioritise employee development with structured training and support, ensuring you have the tools to thrive in a modern workspace designed for inspiration and teamwork. Enjoy a competitive benefits package, including generous holiday entitlement, healthcare options, and a commitment to your professional growth within a dynamic and ambitious environment.
