Credit Controller in Stoke-on-Trent

Oakley Recruitment is working in partnership with an established organisation based in Tamworth. This is an excellent opportunity to join the team as a Credit Controller on a full-time permanent basis.

Culture and Environment

Our client is a values-led organisation with a strong sense of identity and purpose at the heart of everything they do. Their core values are not just words on a page but are genuinely embedded into the day-to-day culture, guiding how the team works, collaborates, and supports one another.

Personality

As a Credit Controller, you’ll be working closely with the Financial Controller by managing the sales ledger and ensuring timely collection of outstanding in line with the agreed terms. We’re looking for someone with a ‘Can do’ attitude. Someone who takes pride in the workplace appearance, standards, and always happy to go the extra mile. This is your opportunity to make a real impact in a thriving, growth-focused environment.

Reward

• 5% Pension, Health care, Life Cover, Income Protection, Denplan – all available following successful completion of a 6-month probationary period
• 37.5 hours (8:30 – 17:00)
• Competitive basic salary plus quarterly and annual bonus
• Free use of our holiday homes in Tenerife, Padstow and St Ives with subsidised petrol/flight costs
• Charity events, match funding and volunteering opportunities
• Retail discounts and savings
• An extensive EAP suite to support health and financial well-being

Job Role:

• Proactively contacting customers to ensure payments are received in line with agreed terms
• Monitoring customer credit limits and payment behaviours, escalating concerns to the Finance Controller and the relevant Brand Managers/Area Sales Teams if required
• Investigating, resolving and communicating invoice queries in collaboration with relevant departments
• Raising credit notes as required
• Reviewing and releasing sales orders in line with internal controls and procedures
• Opening new customer accounts and performing credit checks in line with company policies
• Raising manual or service invoices and credit notes as required
• Accurately allocating payments received and maintaining clean, tiny ledger accounts
• Initiating and managing debt collection procedures where necessary
• Maintaining and communicating up to date lists of accounts placed on stop
• Preparing rebate reports, complete relevant reconciliations and issue rebate payments via credit note or BACS
• Building and maintaining strong relationships with internal teams and external customers

Skills and experience:

• Experience in a busy finance environment with relevant experience in a Credit Control role is essential
• Excellent communication skills
• Good knowledge of Microsoft Excel
• Good commercial acumen, integrity and credibility
• Good attention to detail

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.