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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve common goals.
- Company: Join a supportive and collaborative organisation in Sheffield with a strong team spirit.
- Benefits: Enjoy 28 days holiday, quarterly bonuses, and a company pension plan.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Previous team management experience and strong leadership skills are essential.
- Other info: Fast-paced environment with opportunities for continuous improvement and career growth.
The predicted salary is between 28800 - 43200 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Sheffield. This is an excellent opportunity to join the team as a Customer Service Manager on a full-time permanent basis.
Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other’s successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.
Personality
You will be an inspiring and supportive Customer Service Manager responsible for leading an established team during an exciting period of positive change. You will be a motivational leader who can empower, encourage, and guide the team to deliver exceptional results. You will be a confident, people-focused leader with a strong customer-first mindset, highly organised, and outcomes-driven. You will thrive in a fast-paced environment, managing multiple priorities with ease while championing a culture of collaboration, engagement, and continuous improvement.
Reward
- Monday to Friday 8.30 – 5pm with 30 mins lunch
- 28 days holiday
- Quarterly bonus
- Annual Pay Review
- Company pension plan
- Life Insurance
- Medical Cash Plan
- Employee Assistance Programme
- Induction and E-learning
- Annual Flu Vaccination
- Eye Test
Job Role:
- Leading, coaching, and mentoring Customer Experience Coordinators across the region
- Planning and supporting training and development to build high-performing teams
- Motivating and inspiring team members to deliver excellent customer outcomes
- Managing HR-related matters including performance reviews and team support
- Overseeing regional resource planning to meet service level agreements (SLAs)
- Providing operational support during peak periods, holidays, and absences
- Ensuring effective management of all customers within agreed SLAs
- Analysing financial data to ensure accurate costs, margins, and invoicing
- Appointing and communicating with key suppliers as required
- Ensuring accurate data entry across internal systems and customer portals
- Producing reports and input data received from field teams
- Invoice completed works in line with agreed schedules
- Resolving and escalating complaints in line with regulatory and contract requirements
- Maintaining full understanding of assigned contracts and service obligations
- Driving continuous improvement and development of core services
Skills and experience:
- Previous team manager or team leader experience essential
- Strong people leadership skills
- Insurance or service industry background experience is advantageous
- Strong communication, organisation, and problem-solving skills
Customer Service Manager in Sheffield employer: Oakley Recruitment Ltd
Contact Detail:
Oakley Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company culture and values, especially since they emphasise teamwork and customer experience. Be ready to share how you can contribute to their supportive environment.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight your experience in coaching and mentoring teams. Share specific examples of how you've motivated others to achieve great results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Manager in Sheffield
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering exceptional experiences and how you can inspire your team to do the same.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the role of Customer Service Manager, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us understand your journey and what you can bring to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Oakley Recruitment Ltd
✨Know the Company Culture
Before your interview, take some time to research the company’s culture and values. Since they emphasise a supportive and collaborative environment, think about how you can demonstrate your own team spirit and commitment to customer service during the conversation.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to inspire and motivate your team. Prepare specific examples of how you've successfully led teams in the past, focusing on your coaching and mentoring experiences. This will help you illustrate your people-focused leadership style.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints. Think of scenarios where you’ve resolved issues effectively and be ready to discuss the outcomes. This will show your strong communication and organisational skills.
✨Highlight Continuous Improvement
The role involves driving continuous improvement, so come prepared with ideas or examples of how you've implemented changes in previous roles. Discussing your proactive approach to enhancing customer experience will resonate well with the interviewers.
