At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for users.
- Company: Join a fast-evolving organisation with a vibrant and supportive culture.
- Benefits: Enjoy competitive salary, healthcare, generous holiday, and pension contributions.
- Other info: Structured training and ongoing support to help you thrive and progress.
- Why this job: Kickstart your IT career in a dynamic environment that values innovation and growth.
- Qualifications: Previous IT support experience and a passion for technology are essential.
The predicted salary is between 33300 - 40700 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an IT Helpdesk Technician on a full-time permanent basis.
Culture and Environment
Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in.
Personality
You’ll be a motivated, hands-on and naturally curious individual with a genuine passion for technology and solving problems. You’ll enjoy getting to the bottom of an issue rather than simply passing it on, taking ownership and seeing things through to resolution. Personable and approachable, you’ll be confident supporting users with different levels of technical knowledge and will understand the importance of delivering a positive experience. You’ll be organised, adaptable and comfortable working independently while also enjoying being part of a wider IT team. Most importantly, you’ll be keen to learn, develop your technical knowledge and build a long-term career within IT.
Package and benefits
- Monday to Friday (9am – 5:30pm)
- 40 hours
- Pension: 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year
- Healthcare: All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available
- Holiday Entitlement: 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation
- Life Assurance: 2x annual salary
- Free onsite parking
- Incredible core company values
Job Role:
- Acting as the first point of contact for IT support across the business
- Providing 1st line technical support via telephone, email, remote support and in person
- Taking ownership of incidents and requests through to resolution, escalating more complex issues where required
- Supporting Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive
- Supporting Windows 11 desktop and laptop environments and troubleshooting hardware, software, printing, connectivity and access issues
- Building, configuring and deploying end-user devices and peripherals
- Supporting user account administration within Active Directory and Entra ID
- Assisting with Intune device enrolment, compliance and deployment
- Supporting endpoint security standards including MFA, device compliance and antivirus controls
- Supporting warehouse technology including scanners, printers and label devices
- Completing software installations, patching and system updates
- Maintaining accurate technical documentation and ensuring activity is recorded within the IT ticketing system
- Supporting office moves, desk setups and hardware deployments across multiple sites
Skills and experience:
- Previous experience in a similar role
- Demonstrating a genuine passion for technology and a desire to continually develop technical knowledge
- Possessing excellent diagnostic and problem-solving skills
- Demonstrating strong communication and interpersonal skills with a customer-focused approach
- Possessing strong organisational and time-management skills
- Being confident working independently while collaborating effectively as part of a wider team
IT Helpdesk Technician employer: Oakley Recruitment Ltd
Join a dynamic and expanding organisation in Tamworth as a Project Manager, where you'll thrive in a modern, design-led office that fosters creativity and collaboration. With a strong commitment to employee development, the company offers comprehensive training, generous holiday entitlements, and a supportive work culture that values your contributions. This is an exceptional opportunity to grow within a forward-thinking environment that prioritises both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Oakley Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Oakley Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Oakley Recruitment Ltd!
✨Direct Apply to Oakley Recruitment Ltd
Let's not forget to apply directly through the Oakley Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Oakley Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Oakley Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Oakley Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
