Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Collections Specialist (B2B) on a full-time, permanent basis.
Culture and Environment
You will be working in a friendly and welcoming workplace that is warm, supportive, and fast-paced. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged.
Personality
We’re looking for someone who thrives under pressure, enjoys hitting and exceeding targets, and brings a dynamic, driven energy to the team. This is an opportunity for someone who wants to step into a senior position where they can both deliver results and support others to succeed.
Reward
- 28 days holiday
Job Role:
- Manage a portfolio of B2B accounts in arrears, typically ranging from £1,000-£20,000
- Proactively contact clients via phone, email, and written communication to recover outstanding balances
- Negotiate payment plans and resolutions in line with company policies
- Work towards and consistently achieve 90% collection within 30 days
- Assess customer circumstances and apply appropriate collection strategies
- Maintain accurate and up-to-date records of all interactions and agreements
- Escalate complex or high-risk cases where necessary
- Ensure all activity is compliant with relevant regulations and internal procedures
- Contribute to a high-performance, target-driven team environment
Skills and experience:
- Proven experience in a collections or credit control role, ideally within financial services or B2B lending
- Demonstrated ability to work in a fast-paced, target-driven environment
- Strong negotiation and influencing skills
- Resilient, confident, and able to handle challenging conversations professionally
- Highly motivated with a results-driven mindset
- Excellent communication skills, both written and verbal
- Strong attention to detail and organisational skills
- A high-energy, proactive approach with the ability to manage workload effectively
Collections Specialist B2B in Birmingham employer: Oakley Recruitment Ltd
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