At a Glance
- Tasks: Lead and inspire a customer service team to achieve goals and improve service delivery.
- Company: Join a fast-evolving organisation with ambitious growth plans in Tamworth.
- Benefits: Enjoy competitive salary, healthcare, generous holiday entitlement, and life assurance.
- Other info: Dynamic workspace designed for inspiration and teamwork.
- Why this job: Be part of a vibrant team that values collaboration and personal development.
- Qualifications: Experience in customer service and leadership skills are essential.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Operations Support Team Leader on a full-time permanent basis.
Culture and Environment
Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand.
Personality
You will be a well-organised, reliable and hardworking individual, able to work independently and as part of a team. If you have proven experience in a customer service/administration role then this could be the opportunity for you!
Package and benefits
- Monday to Friday; 9:30-5:30pm
- Pension: 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year
- Healthcare: All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available
- Holiday Entitlement: 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.
- Life Assurance: 2x annual salary
- Free onsite parking
- Incredible core company values
Job Role:
- Leading by example, motivate, and develop a team within Customer Service to consistently achieve SLAs and department KPIs
- Taking ownership of and actively contribute to the completion of daily tasks and operational responsibilities
- Monitoring daily performance, provide coaching and feedback, and conduct regular one-to-ones
- Conducting appraisals for your team and ensure any training needs are identified and resolved
- Handling escalated customer queries and complaints professionally and efficiently.
- Ensuring the team adheres to company policies, procedures, and service standards.
- Collaborating with other departments to resolve customer or operational issues and improve service delivery
- Leading on recruitment, onboarding, and training of new team members
- Producing reports as required to support business needs and decision-making
- Analysing customer trends and workload patterns, providing clear and actionable insights to relevant stakeholders
- Driving continuous improvement initiatives within the team
- Maintaining a positive and inclusive team culture
- Undertaking investigations/people management processes as required
- Providing cover for other Team Leaders during periods of absence, ensuring continuity of leadership, decision-making, and team support
- Undertaking any other duties that are commensurate with the role, as reasonably required to support the team and business objectives
Skills and experience:
- Proven experience in a customer service/administrative environment
- Previous experience in a supervisory or team leader role
- Strong communication and interpersonal skills
- Ability to motivate and inspire others
- Excellent problem-solving and decision-making abilities
- Proficient in using customer service systems and Microsoft Office
- Ability to plan, co-ordinate and monitor workstreams to ensure tasks are completed
- Be calm and professional at all times
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Operations Support Team Leader in Tamworth employer: Oakley Recruitment Limited
Join a progressive and fast-evolving organisation in Tamworth as an Operations Support Team Leader, where innovation and collaboration are at the heart of our vibrant work culture. We offer structured training, ongoing support, and a modern workspace designed to inspire, ensuring you have the tools to thrive and grow within a supportive team environment. With competitive benefits including generous holiday entitlement, healthcare options, and a commitment to employee development, this is an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
Oakley Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Team Leader in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oakley Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oakley Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Team Leader in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oakley Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Oakley Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oakley Recruitment Limited!
How to prepare for a job interview at Oakley Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
