At a Glance
- Tasks: Support customer service operations and coordinate deliveries in a dynamic environment.
- Company: Join a fast-evolving organisation with ambitious growth plans in Tamworth.
- Benefits: Enjoy 23 days holiday, healthcare support, and a pension scheme.
- Other info: Modern workspace designed for inspiration and teamwork.
- Why this job: Be part of a vibrant team that values collaboration and innovation.
- Qualifications: Experience in customer service or administration, with strong organisational skills.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as Customer Service Operations Support on a full-time permanent basis.
Culture and Environment
Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand.
Personality
You’ll be a personable, organised and proactive individual who enjoys being at the centre of a busy customer service operation. You’ll have excellent attention to detail and be confident managing multiple priorities while ensuring tasks are completed accurately and efficiently. Naturally solutions-focused, you’ll be comfortable investigating issues, communicating with different departments and taking the initiative when challenges arise. You’ll be adaptable, calm under pressure and a supportive team player, with a genuine focus on delivering a high standard of service and keeping day-to-day operations running smoothly.
Package and Benefits
- Monday to Friday (40hrs a week)
- 9:30am – 5:30pm
- Pension: 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year
- Healthcare: All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available
- Holiday Entitlement: 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.
- Life Assurance: 2x annual salary
- Free onsite parking
Job Role:
- Providing administrative and operational support across Customer Service and wider departments
- Coordinating deliveries, collections and carrier activity while tracking PODs, failed deliveries and daily delivery reporting
- Liaising with warehouse teams and carriers to investigate delivery issues and minimise disruption to customers
- Processing replacement orders, sample requests and internal orders while monitoring back orders and stock
- Producing and analysing operational reports, identifying trends, potential issues and opportunities for improvement
- Preparing customs documentation and supporting accurate declarations for Irish and Northern Irish deliveries
- Collaborating across Customer Service, Quality, Warehouse and other departments to resolve operational challenges and support customer satisfaction
Skills and Experience:
- Demonstrating previous experience within a customer service or administrative role
- Possessing excellent organisational skills with the ability to prioritise and manage multiple tasks effectively
- Demonstrating strong attention to detail and maintaining accuracy within a busy working environment
- Communicating confidently and professionally while working collaboratively across different teams
- Using Microsoft Word, Outlook and Excel confidently
- Demonstrating a proactive approach to problem-solving with the ability to work under pressure and adapt to change
- Having experience using ERP, CRM or order management systems would be advantageous
- Holding GCSE Mathematics and English Language at Grade C/4 or above, or equivalent
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Customer Service Operations Support in Tamworth employer: Oakley Recruitment Limited
Joining our expanding organisation in Tamworth as a Customer Service Operations Support means becoming part of a vibrant and supportive team that values collaboration and innovation. We offer structured training, a modern workspace, and a commitment to employee growth, ensuring you have the tools and confidence to thrive in a dynamic environment. With competitive benefits including generous holiday entitlement and a comprehensive healthcare plan, we prioritise your well-being and professional development.
Contact Details:
Oakley Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oakley Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oakley Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operations Support in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oakley Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Oakley Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oakley Recruitment Limited!
How to prepare for a job interview at Oakley Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
