At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join a growing organisation that values customer experience and teamwork.
- Benefits: Enjoy competitive salary, healthcare, generous holiday allowance, and pension contributions.
- Other info: Fast-paced culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a supportive environment focused on continuous improvement.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Service Manager on a full-time permanent basis.
Culture and Environment
Our client is a well-established and growing organisation that places customer experience at the heart of everything they do. Operating within a fast-paced and collaborative environment, they encourage accountability, continuous improvement, and teamwork across all departments. You will be joining a supportive business where ideas are valued, success is recognised, and people are empowered to make a genuine impact. Working closely with senior leadership and cross-functional teams, this is an environment where high standards, development, and operational excellence go hand in hand.
Personality
You will be a confident, approachable, and proactive leader who thrives in a fast-paced customer-focused environment. With proven experience managing and developing high-performing teams, you will be passionate about delivering exceptional service and driving continuous improvement. You will be highly organised, resilient, and solutions-focused, with the ability to remain calm under pressure and confidently manage multiple priorities. Strong communication skills, commercial awareness, and a collaborative approach are essential to succeed in this role.
Package and benefits
- Monday to Friday 9-5
- Pension: 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year
- Healthcare: All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available
- Holiday Entitlement: 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.
- Life Assurance: 2x annual salary
- Free onsite parking
- Incredible core company values
Job Role:
- Providing day-to-day leadership and ensuring smooth, efficient, high-quality customer service operations
- Leading, motivating, coaching, and developing a high-performing customer service team
- Managing performance, capability development, succession planning, and KPI/SLA achievement
- Overseeing end-to-end customer service operations, order processing, and issue resolution
- Managing escalations relating to logistics, stock, and customer complaints
- Reviewing processes, analysing data, and identifying opportunities for continuous improvement
- Liaising with Operations, Supply Chain, Sales, Technical, Purchasing teams, and external partners
- Supporting key accounts through proactive communication, reporting, and service alignment
- Representing Customer Service in management meetings and driving cross-functional improvements
- Monitoring supplier and carrier performance whilst supporting departmental growth and service excellence
Skills and experience:
- Previous experience in a similar role
- The ideal candidate will be a confident, approachable, and highly professional leader with a proven track record of managing high‑performing customer service teams.
- Strong capability in coaching, performance management, and team development.
- Skilled in managing escalations, analysing performance data, and driving KPI/SLA achievement.
- They will demonstrate exceptional communication skills, a proactive mindset, and the ability to remain calm and solution‑focused in challenging situations.
- Excellent communication, decision‑making, and stakeholder‑management skills.
- Highly organised, resilient, and proactive with a solutions‑focused mindset.
- Strong organisational skills and the ability to manage competing priorities, with a commitment to continuous improvement are essential.
Customer Service Manager in Tamworth employer: Oakley Recruitment Limited
Join a dynamic and supportive team in Tamworth as a Customer Service Manager, where your leadership will be valued and your ideas can make a real impact. Our client prioritises customer experience and fosters a culture of continuous improvement, offering excellent benefits including generous holiday entitlement, healthcare support, and a commitment to employee development. With a focus on teamwork and operational excellence, this is an ideal environment for those looking to thrive in a fast-paced, customer-focused role.
Contact Details:
Oakley Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company culture and values, especially since they focus on customer experience. Be ready to share how your leadership style aligns with their goals and how you can drive continuous improvement.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've led high-performing teams and tackled challenges in customer service. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Manager in Tamworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in leading teams and delivering exceptional customer service, as this is what we value most at StudySmarter.
Showcase Your Leadership Skills:We want to see how you’ve motivated and developed high-performing teams in the past. Share specific examples of how you've managed performance and driven continuous improvement in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills that match the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Oakley Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their values, culture, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare specific examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your coaching techniques and how they contributed to team performance.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle escalations. Think of situations where you had to manage customer complaints or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the company's approach to continuous improvement or how they measure success in customer service. This shows your proactive mindset and genuine interest in contributing to their goals.
