At a Glance
- Tasks: Manage the entire claims process, guiding customers with empathy and professionalism.
- Company: Join a supportive and collaborative team at an expanding organisation in Cwmbran.
- Benefits: Enjoy 28 days holiday, quarterly bonuses, and a comprehensive benefits package.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers navigate their insurance claims smoothly.
- Qualifications: Strong communication skills and a caring attitude; previous experience is a plus but not essential.
Oakley Recruitment is working in partnership with an expanding organisation based in Cwmbran. This is an excellent opportunity to join the team as a Claims Insurance Advisor on a full-time permanent basis.
Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other’s successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.
Personality
We’re looking for a confident and caring Claims Advisor who thrives on helping others and takes pride in delivering exceptional customer service. You’ll be the friendly first point of contact for customers navigating insurance claims, guiding them through the claims process with empathy and professionalism. If you enjoy being at the heart of a busy process, keeping things running smoothly, and building strong relationships with policyholders, insurers, in-house teams, and subcontractors, this role will give you the variety and purpose you’re looking for.
Reward
- Monday to Friday 8.30am - 5pm
- 28 days holiday
- Quarterly bonus
- Annual Pay Review
- Company pension plan
- Life Insurance
- Medical Cash Plan
- Employee Assistance Programme
- Induction and E-learning
- Annual Flu Vaccination
- Eye Test
Job Role:
- Taking full ownership of the claim lifecycle, from receiving the initial instruction through to job completion
- Acting as the main point of contact for policyholders, maintaining regular communication via phone and email at every stage of the claim
- Booking appointments, and resolving queries
- Managing all administrative elements of each claim, ensuring a smooth and accurate process throughout
- Maintaining up-to-date and accurate records across client systems and portals
- Liaising with policyholders, insurance clients, field technicians, and internal teams to coordinate efforts and ensure claims are progressed efficiently
- Scheduling technicians on a daily basis based on job requirements, optimising routes and appointments to maximise efficiency and minimise travel time
Skills and Experience
- Previous experience in an Insurance Claims role preferred but not essential; insurance or previous call centre experience is also considered
- Excellent communication skills with the ability to deal professionally with customers
- Ability to switch between tasks
- Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed
- Experience of working in a team and supporting colleagues
Claims Advisor in Cwmbran employer: Oakley Recruitment Limited
Join a dynamic and expanding organisation in Cwmbran as a Claims Insurance Advisor, where you will thrive in a supportive and collaborative culture that values teamwork and celebrates success. With a focus on delivering exceptional customer service, you'll enjoy a range of benefits including 28 days holiday, a quarterly bonus, and opportunities for professional growth within an open and inclusive office environment. This role not only offers meaningful work but also the chance to be part of a community dedicated to making a positive impact on customers' lives.
Contact Details:
Oakley Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Advisor in Cwmbran
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Oakley Recruitment Limited). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Oakley Recruitment Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Advisor in Cwmbran
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Oakley Recruitment Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Oakley Recruitment Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Oakley Recruitment Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Oakley Recruitment Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Oakley Recruitment Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Oakley Recruitment Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
