At a Glance
- Tasks: Provide top-notch customer service and manage orders in a fast-paced environment.
- Company: Join a dynamic and supportive team at a well-established organisation.
- Benefits: Enjoy 20 days holiday, product discounts, and free parking.
- Other info: Training provided, with opportunities for career growth.
- Why this job: Make a difference by helping customers and growing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
Oakley Recruitment is working exclusively with a well-established, dynamic growing organisation based in Minworth. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time permanent basis.
Culture and Environment
Our client's environment is a very welcoming and supportive team. They pride themselves on training and continuous support for new and existing employees. They have a fast-paced environment.
Personality
We are seeking an individual with exceptional attention to detail, who is a dedicated team player in the workplace. The ideal candidate will demonstrate a positive attitude and a strong commitment to both the team and their customers. If you are punctual and professional, and confident speaking to customers we encourage you to apply for this role! Training will be provided.
Reward
- Monday to Friday, 9am – 5:00pm, 1hr Lunch break
- 20 days holiday plus bank holidays rising to 24 days with length of service
- Discount on products
- Free parking
Duties & Responsibilities
- Customer service inbound and outbound
- Managing and responding to emails
- Processing quotes and orders through various systems
- Allocating and shipping of goods and order processing
- Identifying opportunities and logging on the database
- Updating and maintaining a database with accurate information
- Management of back orders and data management of customer orders
- Ensuring delivery to schedule of all orders
Skills and experience
- Experience delivering excellent service
- Good organisational skills
- Ability to work under pressure
- Flexible approach to changing priorities
- Excellent verbal and written communication skills
- Ability to work as part of a team and on own initiative
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Customer Service Advisor employer: Oakley Recruitment Limited
Join a well-established and dynamic organisation in Minworth as a Customer Service Advisor, where you will thrive in a supportive and welcoming team environment. With a strong emphasis on training and employee development, you will enjoy a rewarding career with benefits such as 20 days holiday (increasing with service), product discounts, and free parking, all while working Monday to Friday in a fast-paced setting that values your commitment to customer service.
Contact Details:
Oakley Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or handled pressure. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Customer Service Advisor role. We want to see how you can bring your unique flair to our supportive team!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this position, ensure your application reflects that. Use clear language and a friendly tone to demonstrate your ability to connect with customers.
Highlight Your Team Spirit:We’re looking for dedicated team players! Share examples of how you've worked well in a team environment and contributed positively to group efforts. This will show us you’re a great fit for our culture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our dynamic team.
How to prepare for a job interview at Oakley Recruitment Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, culture, and what they do. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your commitment to excellent service.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you describe a time when you worked as part of a team?' are likely to come up. Practising your answers will help you feel more confident during the interview.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
