At a Glance
- Tasks: Support customers through the insurance claims process with empathy and professionalism.
- Company: Join a growing organisation in Tamworth with a supportive team culture.
- Benefits: Enjoy 28 days holiday, quarterly bonuses, and a company pension plan.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping others navigate their insurance claims.
- Qualifications: Previous experience in insurance claims and excellent communication skills preferred.
The predicted salary is between 25000 - 30000 £ per year.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Claims Advisor on a full-time permanent basis.
Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other’s successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.
Personality
We’re looking for confident and caring Claims Advisors who thrive on helping others and take pride in delivering exceptional customer service. You’ll be the friendly first point of contact for customers navigating insurance claims, guiding them through the claims process with empathy and professionalism. If you enjoy being at the heart of a busy process, keeping things running smoothly, and building strong relationships with policyholders, insurers, in-house teams, and subcontractors, this role will give you the variety and purpose you’re looking for.
Reward
- Monday to Friday 8.30am - 5pm
- 28 days holiday
- Quarterly bonus
- Annual Pay Review
- Company pension plan
- Life Insurance
- Medical Cash Plan
- Employee Assistance Programme
- Induction and E-learning
- Annual Flu Vaccination
- Eye Test
Job Role:
- Ensuring that customers feel supported and reassured during their first interaction with clear understanding of next steps.
- Ensuring all new claims are correctly entered into the system with complete and accurate information, enabling smooth downstream processes.
- Responsible for policy excess payments being collected promptly and securely.
- Ensuring customers receive clear, concise information about the claims process and timelines.
- Booking first visit appointments ensuring they’re scheduled efficiently, ensuring minimal delay in property assessment.
- Maintaining detailed, accurate records of all communications to ensure compliance and transparency.
- Escalating queries appropriately to avoid delays or errors.
- Proactively identifying and resolving issues, contributing to continuous improvement.
Skills and Experience
- Previous experience in an Insurance Claims role preferred.
- Excellent communication skills with the ability to deal professionally with customers.
- Ability to switch between tasks.
- Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
- Experience of working in a team and supporting colleagues.
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Claims Advisor employer: Oakley Recruitment Limited
Join a thriving organisation in Tamworth as a Claims Advisor, where you will be part of a supportive and collaborative team that values genuine connections and celebrates successes together. With a strong focus on employee well-being, the company offers a range of benefits including 28 days holiday, a quarterly bonus, and opportunities for professional growth, all within an open-plan office that fosters communication and community spirit. If you are passionate about delivering exceptional customer service and making a meaningful impact, this role provides the perfect environment to thrive.
Contact Details:
Oakley Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Get to know the company culture before your interview. Since they value a supportive and collaborative environment, think about how you can demonstrate your team spirit and customer service skills during the chat. Show them you're not just a fit for the role, but for their vibe too!
✨Tip Number 2
Practice your communication skills! As a Claims Advisor, you'll need to be clear and empathetic when dealing with customers. Try role-playing common scenarios with a friend or family member to get comfortable with guiding people through the claims process.
✨Tip Number 3
Be ready to share examples of how you've handled difficult situations in the past. They want someone who can switch between tasks and resolve issues proactively, so think of times when you've gone the extra mile for a customer or helped a colleague out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining their team and ready to contribute to that positive and memorable experience they’re all about.
We think you need these skills to ace Claims Advisor
Some tips for your application 🫡
Show Your Empathy:As a Claims Advisor, you'll be the friendly face for customers in need. Make sure your application reflects your caring nature and ability to empathise with others. Share examples of how you've helped people in the past!
Be Clear and Concise:Just like you'll need to communicate clearly with customers, your written application should be straightforward and to the point. Avoid jargon and make sure your skills and experiences shine through without any fluff.
Highlight Team Spirit:We love a collaborative environment, so don’t forget to mention your teamwork skills! Talk about how you’ve worked with others to achieve common goals and celebrate successes together. It’s all about that 'one team' vibe!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our supportive and dynamic team in Tamworth!
How to prepare for a job interview at Oakley Recruitment Limited
✨Know the Company Culture
Before your interview, take some time to research the company’s culture and values. Since they emphasise a supportive and collaborative environment, think about how you can demonstrate your team spirit and commitment to customer service during the interview.
✨Showcase Your Empathy
As a Claims Advisor, you'll be dealing with customers who may be distressed. Prepare examples from your past experiences where you've successfully handled difficult situations with empathy and professionalism. This will show that you understand the importance of being a caring first point of contact.
✨Be Ready to Discuss Processes
Familiarise yourself with the claims process and be prepared to discuss how you would ensure clear communication with customers. Think about how you would handle entering claims accurately and efficiently, as well as how you would manage follow-ups and escalations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the team dynamics. Ask about how they celebrate successes or share best practices, as this aligns with their 'one team' ethos. It shows you're genuinely interested in being part of their community.
