At a Glance
- Tasks: Connect with clients and support Financial Consultants to deliver exceptional service.
- Company: Dynamic organisation in Birmingham with a vibrant culture and hybrid working.
- Benefits: OTE £30k, flexible hours, 28+ days holiday, health benefits, and more.
- Other info: Modern office with stunning views and regular team incentives.
- Why this job: Join a supportive team and make a real impact on customer experiences.
- Qualifications: Experience in customer service or sales, strong relationship-building skills.
The predicted salary is between 21000 - 25000 £ per year.
Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Birmingham that is offering hybrid working. This is an excellent opportunity to join a thriving fast-paced environment as Client Relations Executive on a 12-month fixed term contract.
Culture and Environment
Our client's culture is dynamic and full of energy, where the team’s passion for the customer journey is at the heart of everything they do. They thrive on achieving both personal and professional goals, always pushing for excellence. The team is supportive, respectful, and dedicated to uplifting each other. Regular team incentives and social events keep the atmosphere fun and engaging. The work environment is a stunning, modern space with breathtaking views of the city, a place where creativity and collaboration truly flourish. This opportunity offers hybrid working.
Personality
You are a natural relationship builder who thrives on connecting with people and building rapport over the phone. You are driven, dynamic, and motivated by achieving and exceeding targets while maintaining a customer-first approach. Passionate about delivering exceptional service, you consistently go above and beyond to create positive experiences and build long-lasting relationships. You are resilient, proactive, and able to remain focused and positive when faced with challenges. With a strong sense of ownership and a results-driven mindset, you take pride in delivering quality outcomes while keeping the customer at the heart of every interaction.
Reward
- OTE £30k
- 35 hours, Monday to Wednesday 12 pm-8 pm, Thursday 11 am-7 pm and Friday 9 am-5 pm but NO WEEKENDS!
- Hybrid working, up to 3 days WFH and 2 in office
- 28 days plus bank holidays – rising to 30 days with length of service
- Buy (5 days) and sell (3 days) holiday
- Annual culture day
- Health benefits – free flu vaccination/eye tests
- Pension scheme; matched + 2% employer contribution
- Refer a friend scheme
- Recognition scheme
- Car scheme available through salary sacrifice
- Flexible benefits platform
- Life assurance
- Free advice and discounts on products and services
Duties & Responsibilities
- Contacting new and existing clients to arrange appointments for Financial Consultants
- Forming and managing fantastic working partnerships with Financial Consultants, to ensure clients always receive the best advice possible.
- Managing and organising Financial Consultant’s diaries
- Working to individual and team targets
- Processing financial consultants’ documentation ensuring this is sent accurately and to a quality standard
- Updating customer database ensuring excellent levels of attention to detail
Skills and experience
- Previous experience in a customer service, sales, call centre, retail or any other client-facing customer service role
- Driven and ambitious
- Ability to negotiate and overcome objections
- Self-motivated, results-oriented, and determined to succeed
- Works well under pressure and towards targets
- Proactive takes ownership and is customer-centric
- Attention to detail and accuracy
- Ability to build and maintain relationships
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
x5 Client Relations Executive in Birmingham employer: Oakley Recruitment Limited
Join a vibrant and dynamic team in Birmingham as a Client Relations Executive, where your passion for customer service will be celebrated and rewarded. With a supportive work culture that prioritises personal and professional growth, you will enjoy hybrid working options, competitive benefits including generous holiday allowances, and regular team incentives that foster a fun and engaging atmosphere. This is an excellent opportunity to thrive in a modern workspace while building meaningful relationships and achieving your career goals.
Contact Details:
Oakley Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land x5 Client Relations Executive in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your relationship-building skills! Role-play common scenarios you might face as a Client Relations Executive. This will help you feel more confident when it comes to connecting with clients and showcasing your customer-first approach.
✨Tip Number 3
Prepare some questions for your interview that reflect your passion for delivering exceptional service. Ask about their approach to client relationships or how they celebrate team successes. This shows you're proactive and really care about making a positive impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Let's get you that Client Relations Executive role!
We think you need these skills to ace x5 Client Relations Executive in Birmingham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! In your application, highlight your passion for customer service and how you go above and beyond to create positive experiences. This is key for a Client Relations Executive!
Tailor Your CV:Make sure your CV speaks directly to the job description. Use keywords from the posting, especially around relationship building and achieving targets. We want to see how your experience aligns with what we're looking for!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Oakley Recruitment Limited
✨Know Your Client
Before the interview, take some time to research the company and its culture. Understand their approach to client relations and think about how your experience aligns with their values. This will help you demonstrate that you're not just a good fit for the role, but also for the team.
✨Showcase Your Relationship-Building Skills
As a Client Relations Executive, your ability to build rapport is key. Prepare examples from your past experiences where you've successfully connected with clients or colleagues. Highlight how you maintained those relationships and the positive outcomes that resulted.
✨Prepare for Target-Driven Questions
Expect questions about how you handle targets and pressure. Think of specific instances where you exceeded goals or overcame challenges. Be ready to discuss your strategies for staying motivated and focused, especially in a fast-paced environment.
✨Emphasise Your Customer-First Mindset
The role requires a strong customer-centric approach. Be prepared to discuss how you prioritise customer needs and deliver exceptional service. Share stories that illustrate your commitment to going above and beyond for clients, as this will resonate well with the interviewers.
