x10 Client Service Executive in Birmingham

Birmingham Full-Time 13 - 13 £ / hour (est.) No working from home possible

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At a Glance

Tasks: Resolving customer queries via phone, email, and webchat while updating customer accounts accurately.
Company: Oakley Recruitment partners with a prestigious global organisation based in Birmingham.
Benefits: Earn £13.00 per hour with overtime at £19.50; hybrid working model available.
Other info: The initial contract is temporary for 12 months with a chance to become permanent.
Why this job: This role offers excellent long-term career progression within a supportive corporate environment.
Qualifications: Candidates should have strong interpersonal skills and previous experience in customer-facing roles.

The predicted salary is between 13 - 13 £ per hour.

Oakley Recruitment is proud to be working in partnership with a prestigious global organisation based in Birmingham. This is an incredible opportunity for ambitious and customer-focused individuals looking to launch a long-term corporate career within a highly respected business. This role is perfect for graduates or individuals from retail, hospitality or customer-facing backgrounds who are passionate about delivering an exceptional customer experience and genuinely enjoy helping people. The initial contract is temporary for 12 months, however there is a strong opportunity for this position to become permanent with excellent long-term career progression available.

Culture and Environment

Our client offers a professional yet supportive culture where people are encouraged to grow, develop and thrive. The offices are modern, vibrant and prestigious, with state-of-the-art facilities and luxury-style breakout spaces that create an inspiring working environment. This is an organisation that truly values individuals who go above and beyond, take pride in their work and consistently deliver a world-class service experience.

Personality

We are looking for positive, personable and driven individuals who naturally build rapport and genuinely care about helping customers. You will thrive in a fast-paced environment and enjoy being part of a collaborative and high-performing team. This opportunity would suit someone looking to transition from hospitality or retail into a professional corporate environment, where attitude, work ethic and customer service excellence are highly valued.

Reward

£13.00 per hour – overtime paid over 35 hours at £19.50 per hour
35 hours Monday - Friday
Weekly rotating shifts: 8am – 4pm, 9am – 5pm, 10am – 6pm and 12pm – 8pm
Late shifts can be worked remotely if preferred
Hybrid working – 3 days office / 2 days home
Accrued holiday pay
Outstanding modern working environment
Genuine opportunity to secure a permanent position
Excellent career progression and development opportunities

Duties & Responsibilities

Resolving customer queries via phone, email and webchat
Delivering a professional and exceptional customer experience at all times
Updating customer accounts accurately and efficiently
Escalating queries in line with business procedures
Identifying any risks or issues relating to customer information
Working towards both individual and team KPI’s
Supporting projects and initiatives focused on continuous improvement and service excellence

Skills and Experience

Passion for delivering exceptional customer service
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to build rapport naturally
Positive attitude with a willingness to learn and develop
Previous experience within hospitality, retail or customer-facing environments would be advantageous
Ability to work effectively within a fast-paced team environment