At a Glance
- Tasks: Book appointments, contact customers, and maintain records in a fast-paced environment.
- Company: Join a vibrant and supportive organisation in Birmingham with hybrid working options.
- Benefits: Enjoy 28 days holiday, health perks, and a flexible benefits platform.
- Other info: Great career growth opportunities and a culture day to celebrate achievements.
- Why this job: Perfect for retail or hospitality pros looking to step into a corporate role.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27240 - 27240 £ per year.
Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Birmingham that is offering hybrid working. This is an excellent opportunity to join a thriving fast-paced environment as a Customer Advisor on a permanent basis.
Culture and Environment
Our client's culture is vibrant and driven. The behaviours of the team are supportive and respectful and they consistently support each other. They offer hybrid working to ensure that their team have a good work/life balance.
Personality
Self-drive and the ability to motivate and support others is essential to be successful in this role, paired with the ability to work well on your own initiative. This is a great opportunity to get into corporate from retail or hospitality.
Reward
- 35 hours, Monday to Friday – 9am – 5pm, or 10am-6pm on a rota basis
- Occasional Saturday working (1 in every 8 Saturdays), paid at an enhanced rate of time and three-quarters.
- Hybrid working, up to 3 days WFH and 2 in office
- 28 days plus bank holidays – rising to 30 days with length of service
- Buy (5 days) and sell (3 days) holiday
- Annual culture day
- Health benefits – free flu vaccination/eye tests
- Pension scheme; matched + 2% employer contribution
- Refer a friend scheme
- Recognition scheme
- Car scheme available through salary sacrifice
- Flexible benefits platform
- Life assurance
- Free advice and discounts on products and services
Duties & Responsibilities
- Booking appointments
- Proactively contacting customers
- Hitting all key performance indicators for quality of call
- Providing accurate statistical information
- Ensuring that all information is updated on the relevant systems
- Developing and maintaining good working relationships across the business
- Completing the appropriate administration tasks and updating records
- Identifying and creating an opportunity for cross-sells
Skills and experience
- Previous customer service experience in call centre, retail or hospitality
- Driven and motivated
- Comfortable with negotiating and overcoming objections
- Excellent customer service and communication skills
- Target driven and organised
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Customer Advisor in Birmingham employer: Oakley Recruitment Limited
Join a vibrant and supportive team in Birmingham as a Customer Advisor, where hybrid working fosters a healthy work/life balance. With a focus on employee growth, you will enjoy competitive benefits including generous holiday allowances, health perks, and a recognition scheme, all within a dynamic corporate environment that values your contributions.
Contact Details:
Oakley Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Advisor role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since this role is all about supporting and motivating others, think of examples from your past experiences that showcase your ability to thrive in a team environment.
✨Tip Number 3
Practice your communication skills! As a Customer Advisor, you'll need to be clear and confident. Try mock interviews with friends or use online resources to refine your pitch and responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our vibrant team.
We think you need these skills to ace Customer Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially if it’s from retail or hospitality, as this will resonate with us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for the Customer Advisor role. Don’t forget to mention your self-drive and ability to motivate others!
Show Your Enthusiasm:We love candidates who are genuinely excited about the opportunity! Make sure to express your enthusiasm for the role and the company culture in your application. It’ll help you stand out from the crowd.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your amazing application right away!
How to prepare for a job interview at Oakley Recruitment Limited
✨Know the Company Culture
Before your interview, take some time to research the company’s culture. Since they value a supportive and respectful environment, think about how you can demonstrate these qualities in your responses. Share examples from your past experiences that highlight your ability to work well with others.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your customer service skills are crucial. Prepare specific examples of how you've successfully handled customer interactions in previous roles, whether in retail or hospitality. Highlight your ability to negotiate and overcome objections, as this will resonate well with the interviewers.
✨Be Ready for Performance Metrics
The role involves hitting key performance indicators, so be prepared to discuss how you’ve met targets in the past. Think about times when you exceeded expectations or improved processes. This shows that you’re not just driven but also results-oriented, which is what they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, hybrid working arrangements, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
