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- Tasks: Provide technical support and solutions for clients, both remotely and on-site.
- Company: Join a growing MSP that supports small and medium-sized businesses with tech solutions.
- Benefits: Gain hands-on experience with Microsoft 365 and Azure, plus opportunities for career progression.
- Why this job: Be part of a dynamic team, solving real-world tech problems and enhancing your skills.
- Qualifications: Experience in 2nd Line Support or a strong 1st Line Technician ready to level up.
- Other info: Full-time office-based role with potential for future managerial advancement.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a well established, expanding MSP with offices near Maidenhead, seeking to recruit a skilled 2nd Line Support Technician for their talented team, acting as the escalation point for a team of three. The company provides technical support and services primarily to small and medium sized businesses. These include Azure Virtual Desktop, Remote Desktop, Microsoft 365, Windows 365 and technical support for on-site servers and workstations.
You will be responsible for developing and maintaining relationships with clients, resolving problems for customers with virtual remote and on-site servers. The 2nd Line Support Technician will be responsible for troubleshooting for existing clients, and creating / implementing technical solutions for new customers. You will need to be a good all-rounder, helping out with basic PC and networking problems occasionally where required.
You will be structured in your approach and have impressive technical and problem solving skills. You will need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions.
The successful applicant will ideally have technical experience in many of the following areas:
- Microsoft 365 solutions (Exchange, Entra, Intune)
- SharePoint & Teams site management
- Windows Server Management, Active Directory, database management, group policy, security, user and group management
- Network & Firewall
- IP Telephony
- Windows OS
- Apple Mac OS
- RDS / Terminal Services
- Microsoft Azure
- PowerShell
Additionally, we would like to hear from candidates with the following attributes & experience:
- Currently in a 2nd Line Support Technician role, or an experienced 1st Line Technician seeking a move up to 2nd Line.
- Experience of deploying and supporting Microsoft 365 in customer environments.
- Hands-on experience of Windows Server, Active Directory, Group Policy, Security, user and group management.
- Keen to learn and develop.
You will have the opportunity to further develop your skills and experience in Azure, virtual servers, hosting and Microsoft 365. Candidates will require previous experience of working in a managed service provider (MSP) / client focused environment, with competency in implementing solutions for new customers, and a desire to contribute to improving processes and procedures.
There will be opportunities to progress within the company and develop towards a manager level role in the future, if desired. The organisation plans to further develop and expand the services they provide to customers, so this is a great opportunity for the right person to play a key part in this journey. This is a full time, office based position.
2nd Line Support Technician employer: Oakley Hill Ltd
Contact Detail:
Oakley Hill Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Windows Server. Having hands-on experience or even personal projects showcasing your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their work culture and expectations. This can help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for technical interviews by brushing up on troubleshooting scenarios related to the technologies listed. Practising common problems and solutions will help you articulate your thought process effectively during the interview.
✨Tip Number 4
Showcase your adaptability and eagerness to learn by discussing any recent training or certifications you've pursued. Highlighting your commitment to professional development can resonate well with employers looking for a candidate who is keen to grow within the company.
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line Support, particularly with Microsoft 365, Windows Server, and Active Directory. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in a managed service provider environment and how you can contribute to improving processes and procedures.
Highlight Technical Skills: In your application, emphasise your hands-on experience with technologies mentioned in the job description, such as Azure, IP Telephony, and PowerShell. This will show that you are well-prepared for the challenges of the role.
Show Willingness to Learn: Express your eagerness to develop your skills further, especially in areas like Azure and virtual servers. Companies appreciate candidates who are keen to grow and adapt within their roles.
How to prepare for a job interview at Oakley Hill Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows Server, and other relevant technologies. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your problem-solving abilities.
✨Demonstrate Client Relationship Management
Since the role involves developing relationships with clients, be ready to share experiences where you successfully managed client expectations or resolved conflicts. This shows that you understand the importance of customer service in a technical support role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or client situations. Practising these scenarios can help you articulate your thought process and approach to troubleshooting effectively.
✨Express Your Willingness to Learn
The company values candidates who are keen to develop their skills. Be sure to convey your enthusiasm for learning new technologies, especially in areas like Azure and virtual servers, as this aligns with their growth plans.
