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For Companies At a Glance
- Tasks: Manage property claims, support clients, and negotiate fair outcomes.
- Company: Join Oakleafe Group, a trusted name in property insurance.
- Benefits: Structured career progression, funded professional development, and a supportive team environment.
- Other info: Opportunities to expand into commercial and complex loss work.
- Why this job: Make a real difference for clients during challenging times while growing your career.
- Qualifications: Experience in property insurance claims is ideal, but character and potential matter more.
The predicted salary is between 30000 - 40000 £ per year.
Join to apply for the Claims Technician/Loss Assessor role at Oakleafe Group.
Location: Stoke-on-Trent Office
Contract: Full-time, Permanent
Industry: Property Insurance / Loss Assessing
About Us
Oakleafe Group is a trusted and well-established specialist in property insurance claims, supporting policyholders at the moments they need us most. We are currently strengthening our core team with individuals who share our values, commitment to clients, and drive for continuous improvement.
The Role
This is an excellent opportunity to manage and progress a caseload of low‑medium complexity domestic and small commercial property claims, while growing your expertise in commercial and business interruption (BI) work. You will play a key frontline role, supporting clients, attending site visits, negotiating with insurers, and helping policyholders rebuild after unexpected loss.
Key Responsibilities
- Manage and progress a portfolio of domestic and small commercial property claims
- Conduct site visits
- Gather evidence and communicate findings clearly
- Liaise with insurers, loss adjusters, contractors, and other stakeholders
- Negotiate fair outcomes and advocate for policyholders
- Maintain excellent customer communication and service standards
- Contribute to a supportive and positive team environment
About You
- Empathetic, professional, and client-focused
- Confident communicators with strong interpersonal skills
- Naturally curious, with the ability to investigate and problem-solve
- Comfortable working independently, with support available when needed
- Keen to develop technical knowledge and progress their career
Experience & Technical Skills
Ideally, you will bring:
- Around 3 years’ experience in property insurance claims, loss assessing, loss adjusting, or a similar discipline
- Understanding of policy coverage, evidence gathering, and reporting
- Confidence with site visits and stakeholder communication
- Early exposure to Commercial and BI claims (desirable, not essential)
If you don’t meet all of these, but feel you have the right qualities and potential, we would still like to hear from you.
Qualifications & Development Support
We actively support your growth and professional development. Ideally, you will have or be working towards Cert CILA. We offer full support through all CILA levels, right up to ACILA and into Major Loss specialism for those who aspire to reach the highest technical grading.
What We Offer
- Structured career progression with a clear pathway
- Funded professional development
- A stable and supportive team environment during a period of positive organisational change
- Opportunities to expand into commercial, BI, and complex loss work
How to Apply
If you’re looking to take the next step in your loss assessing/property claims career or you believe you have the potential and values to develop into one, we would love to hear from you.
Claims Technician/Loss Assessor employer: Oakleafe Group
Contact Detail:
Oakleafe Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician/Loss Assessor
✨Tip Number 1
Network like a pro! Reach out to people in the property insurance and loss assessing fields. Attend industry events or join online forums to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching Oakleafe Group and understanding their values. Be ready to discuss how your skills align with their commitment to client care and continuous improvement. Show them you’re not just a fit on paper, but a perfect match for their team!
✨Tip Number 3
Practice your communication skills! As a Claims Technician, you'll need to liaise with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and ensure you can articulate your thoughts clearly during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Oakleafe Group and are keen to be part of our supportive team environment.
We think you need these skills to ace Claims Technician/Loss Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in property insurance claims or loss assessing, and don’t forget to showcase your interpersonal skills and client-focused approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Oakleafe Group and how your values align with ours. Share specific examples of your experience that demonstrate your empathy and problem-solving abilities.
Showcase Your Curiosity: We love candidates who are naturally curious! In your application, mention any instances where you’ve gone above and beyond to learn something new or solve a complex problem. This shows us you’re keen to develop your technical knowledge and grow with us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Oakleafe Group!
How to prepare for a job interview at Oakleafe Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of property insurance claims and loss assessing. Familiarise yourself with common terms and processes, as well as any recent changes in the industry. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Empathy
Since this role is all about client care, be prepared to share examples of how you've demonstrated empathy and professionalism in past roles. Think of specific situations where you helped clients through tough times, as this will resonate well with the values of Oakleafe Group.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask during the interview. Inquire about the team dynamics, opportunities for professional development, or how they handle complex claims. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Your Communication Skills
As a Claims Technician, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experience and how it relates to the role.