At a Glance
- Tasks: Provide expert policy guidance and support to managers and employees in a dynamic environment.
- Company: Join a large retailer's People Team in Manchester with a supportive culture.
- Benefits: Competitive salary, excellent holiday allowance, wellbeing support, and pension.
- Other info: Hybrid working with flexible shifts and great career growth opportunities.
- Why this job: Make a real impact on employee experiences while developing your HR career.
- Qualifications: Strong communication skills and a passion for HR or employee relations.
The predicted salary is between 28000 - 33000 £ per year.
Are you passionate about employee relations and creating positive colleague experiences? Do you enjoy problem-solving, coaching managers and working in a fast-paced environment where no two days are the same?
We are partnering with a large retailer to recruit a People Policy Specialist to join their People Team based in Manchester. This is a fantastic opportunity for someone with HR, employee relations or policy experience (or a strong interest in this area) to develop their career within a supportive, high-performing team.
What you'll be doing:
- Providing expert policy guidance and coaching to line managers and employee representatives via telephone, helping to support fair and confident decision-making.
- Delivering an excellent customer experience by meeting service targets, including response times and satisfaction measures.
- Supporting the creation of high-quality written communications, including outcome letters and case documentation.
- Managing Occupational Health referrals, supporting managers through the process and advising on outcomes and next steps.
- Accurately managing cases and queries through HR systems and shared inboxes, ensuring records are maintained and insights captured to support continuous improvement.
What we're looking for:
- Strong organisational skills.
- Excellent communication skills and the ability to build rapport and influence stakeholders over the phone.
- High attention to detail and strong written communication skills.
- Experience within HR, employee relations, people policy or a strong interest in developing a career within a People function.
Working pattern:
- This role would suit someone comfortable working in a retail-facing environment with flexibility around operational needs.
- Hybrid working - minimum 3 days per week in the Manchester office Wednesday team anchor day.
- First 6 weeks training fully office-based (5 days per week).
- Shift patterns typically 8am-4pm, 9am-5pm or 10am-6pm.
- Flexibility for occasional late evenings (Tuesday or Thursday approximately 1 in every 6 weeks).
- Weekend working required on a rota basis (up to every other weekend depending on business need).
What's in it for you?
- Competitive salary of £28,000 - £33,000.
- Excellent holiday allowance with option to buy additional leave.
- Pension and life assurance.
- Wellbeing support including virtual GP and mental health services.
ER Advisor in Warrington employer: Oakleaf Partnership
Join a large retailer in Manchester as a People Policy Specialist, where you will thrive in a dynamic and supportive environment that prioritises employee relations and colleague experiences. With excellent benefits, including a competitive salary, generous holiday allowance, and wellbeing support, this role offers significant opportunities for professional growth within a high-performing team dedicated to fostering a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land ER Advisor in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the HR and employee relations field, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to employee relations and policy. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you've tackled challenges in previous roles, especially those that relate to coaching managers or handling employee queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ER Advisor in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Policy Specialist role. Highlight your HR experience or any relevant skills that show you're passionate about employee relations and creating positive colleague experiences.
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your excellent written and verbal skills. Use clear, concise language in your application to demonstrate how you can build rapport and influence stakeholders.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! Make sure to mention any experiences where you've successfully managed cases or queries, as this will show us you have the strong organisational skills we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Oakleaf Partnership
✨Know Your Stuff
Make sure you brush up on employee relations and people policy basics. Familiarise yourself with common HR practices and the specific policies of the retailer you're interviewing with. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to HR and employee relations, and practice articulating your thoughts clearly. This will help you feel more at ease during the actual interview.
✨Showcase Your Communication Skills
Since this role involves coaching managers and influencing stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've successfully navigated difficult conversations or provided guidance, and be ready to share these during the interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask your interviewers. This could be about the team dynamics, the challenges they face in employee relations, or how success is measured in the role. It shows that you're engaged and genuinely interested in contributing to their team.
