At a Glance
- Tasks: Provide expert policy guidance and support to managers and employees in a dynamic environment.
- Company: Join a large retailer's People Team in Manchester with a focus on employee relations.
- Benefits: Competitive salary, excellent holiday allowance, pension, and wellbeing support.
- Other info: Hybrid working with flexible shifts and great training opportunities.
- Why this job: Make a real impact on colleague experiences while developing your HR career.
- Qualifications: Strong communication skills and a passion for HR or employee relations.
The predicted salary is between 28000 - 33000 € per year.
Are you passionate about employee relations and creating positive colleague experiences? Do you enjoy problem-solving, coaching managers and working in a fast-paced environment where no two days are the same? We are partnering with a large retailer to recruit a People Policy Specialist to join their People Team based in Manchester. This is a fantastic opportunity for someone with HR, employee relations or policy experience (or a strong interest in this area) to develop their career within a supportive, high-performing team.
What you'll be doing:
- Providing expert policy guidance and coaching to line managers and employee representatives via telephone, helping to support fair and confident decision-making.
- Delivering an excellent customer experience by meeting service targets, including response times and satisfaction measures.
- Supporting the creation of high-quality written communications, including outcome letters and case documentation.
- Managing Occupational Health referrals, supporting managers through the process and advising on outcomes and next steps.
- Accurately managing cases and queries through HR systems and shared inboxes, ensuring records are maintained and insights captured to support continuous improvement.
What we're looking for:
- Strong organisational skills.
- Excellent communication skills and the ability to build rapport and influence stakeholders over the phone.
- High attention to detail and strong written communication skills.
- Experience within HR, employee relations, people policy or a strong interest in developing a career within a People function.
Working pattern:
- This role would suit someone comfortable working in a retail-facing environment with flexibility around operational needs.
- Hybrid working - minimum 3 days per week in the Manchester office, Wednesday team anchor day.
- First 6 weeks training fully office-based (5 days per week).
- Shift patterns typically 8am-4pm, 9am-5pm or 10am-6pm.
- Flexibility for occasional late evenings (Tuesday or Thursday approximately 1 in every 6 weeks).
- Weekend working required on a rota basis (up to every other weekend depending on business need).
What's in it for you?
- Competitive salary of £28,000 - £33,000.
- Excellent holiday allowance with option to buy additional leave.
- Pension and life assurance.
- Wellbeing support including virtual GP and mental health services.
Policy Specialist employer: Oakleaf Partnership
Join a large retailer in Manchester as a People Policy Specialist, where you'll thrive in a dynamic and supportive environment that values employee relations and positive colleague experiences. With excellent benefits including a competitive salary, generous holiday allowance, and wellbeing support, this role offers a unique opportunity for professional growth within a high-performing team dedicated to fostering a culture of collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Policy Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Policy Specialist role. Highlight your HR experience or any relevant skills that show you're a great fit for our team at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent written communication skills in your application. Use clear and concise language to convey your points effectively.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples in your application where you've successfully solved problems or coached others, especially in a fast-paced environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Oakleaf Partnership
✨Know Your Policies
Familiarise yourself with common HR policies and employee relations practices. This will help you demonstrate your knowledge during the interview and show that you're ready to provide expert guidance to managers.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice articulating your thoughts clearly and confidently. You might even want to do mock interviews with a friend to get comfortable with discussing complex topics.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved conflicts or provided coaching. Highlighting these situations will illustrate your capability to handle the fast-paced environment of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the company's approach to employee relations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
