At a Glance
- Tasks: Provide expert policy guidance and support to managers and employees via telephone.
- Company: Join a large retailer's People Team in Manchester with a supportive culture.
- Benefits: Competitive salary, excellent holiday allowance, wellbeing support, and pension.
- Other info: Hybrid working with flexible shifts and great career growth opportunities.
- Why this job: Make a real impact on employee experiences while developing your HR career.
- Qualifications: Strong communication skills and interest in HR or employee relations.
The predicted salary is between 28000 - 33000 £ per year.
Are you passionate about employee relations and creating positive colleague experiences? Do you enjoy problem-solving, coaching managers and working in a fast-paced environment where no two days are the same? We are partnering with a large retailer to recruit a People Policy Specialist to join their People Team based in Manchester. This is a fantastic opportunity for someone with HR, employee relations or policy experience (or a strong interest in this area) to develop their career within a supportive, high-performing team.
What you'll be doing:
- Providing expert policy guidance and coaching to line managers and employee representatives via telephone, helping to support fair and confident decision-making.
- Delivering an excellent customer experience by meeting service targets, including response times and satisfaction measures.
- Supporting the creation of high-quality written communications, including outcome letters and case documentation.
- Managing Occupational Health referrals, supporting managers through the process and advising on outcomes and next steps.
- Accurately managing cases and queries through HR systems and shared inboxes, ensuring records are maintained and insights captured to support continuous improvement.
What we're looking for:
- Strong organisational skills.
- Excellent communication skills and the ability to build rapport and influence stakeholders over the phone.
- High attention to detail and strong written communication skills.
- Experience within HR, employee relations, people policy or a strong interest in developing a career within a People function.
Working pattern:
- This role would suit someone comfortable working in a retail-facing environment with flexibility around operational needs.
- Hybrid working - minimum 3 days per week in the Manchester office.
- Wednesday team anchor day.
- First 6 weeks training fully office-based (5 days per week).
- Shift patterns typically 8am-4pm, 9am-5pm or 10am-6pm.
- Flexibility for occasional late evenings (Tuesday or Thursday approximately 1 in every 6 weeks).
- Weekend working required on a rota basis (up to every other weekend depending on business need).
What's in it for you?
- Competitive salary of £28,000 - £33,000.
- Excellent holiday allowance with option to buy additional leave.
- Pension and life assurance.
- Wellbeing support including virtual GP and mental health services.
Part Time Telephone Adviser in Bolton employer: Oakleaf Partnership
Join a large retailer in Manchester as a Part Time Telephone Adviser, where you will thrive in a dynamic and supportive environment that prioritises employee relations and colleague experiences. With excellent benefits including competitive salary, generous holiday allowance, and wellbeing support, this role offers a unique opportunity for personal and professional growth within a high-performing team. Embrace the flexibility of hybrid working while contributing to meaningful HR initiatives that make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Telephone Adviser in Bolton
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Oakleaf Partnership and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Part Time Telephone Adviser in Bolton
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Oakleaf Partnership. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Oakleaf Partnership
✨Showcase Your Adaptability
Given that this is a temporary HR role at Oakleaf Partnership, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Oakleaf Partnership uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Oakleaf Partnership.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Oakleaf Partnership.
