At a Glance
- Tasks: Provide expert policy guidance and support to managers and employees in a dynamic environment.
- Company: Join a large retailer's People Team in Manchester with a supportive culture.
- Benefits: Competitive salary, excellent holiday allowance, wellbeing support, and pension.
- Other info: Hybrid working with flexible shifts and great career growth opportunities.
- Why this job: Make a real impact on employee experiences while developing your HR career.
- Qualifications: Strong communication skills and a passion for HR or employee relations.
The predicted salary is between 28000 - 33000 £ per year.
Are you passionate about employee relations and creating positive colleague experiences? Do you enjoy problem-solving, coaching managers and working in a fast-paced environment where no two days are the same?
We are partnering with a large retailer to recruit a People Policy Specialist to join their People Team based in Manchester. This is a fantastic opportunity for someone with HR, employee relations or policy experience (or a strong interest in this area) to develop their career within a supportive, high-performing team.
What you'll be doing:
- Providing expert policy guidance and coaching to line managers and employee representatives via telephone, helping to support fair and confident decision-making.
- Delivering an excellent customer experience by meeting service targets, including response times and satisfaction measures.
- Supporting the creation of high-quality written communications, including outcome letters and case documentation.
- Managing Occupational Health referrals, supporting managers through the process and advising on outcomes and next steps.
- Accurately managing cases and queries through HR systems and shared inboxes, ensuring records are maintained and insights captured to support continuous improvement.
What we're looking for:
- Strong organisational skills.
- Excellent communication skills and the ability to build rapport and influence stakeholders over the phone.
- High attention to detail and strong written communication skills.
- Experience within HR, employee relations, people policy or a strong interest in developing a career within a People function.
Working pattern:
- This role would suit someone comfortable working in a retail-facing environment with flexibility around operational needs.
- Hybrid working - minimum 3 days per week in the Manchester office Wednesday team anchor day.
- First 6 weeks training fully office-based (5 days per week).
- Shift patterns typically 8am-4pm, 9am-5pm or 10am-6pm.
- Flexibility for occasional late evenings (Tuesday or Thursday approximately 1 in every 6 weeks).
- Weekend working required on a rota basis (up to every other weekend depending on business need).
What's in it for you?
- Competitive salary of £28,000 - £33,000.
- Excellent holiday allowance with option to buy additional leave.
- Pension and life assurance.
- Wellbeing support including virtual GP and mental health services.
ER Advisor in Bolton employer: Oakleaf Partnership
Join a large retailer in Manchester as a People Policy Specialist, where you will thrive in a dynamic and supportive environment that prioritises employee relations and colleague experiences. With excellent benefits including a competitive salary, generous holiday allowance, and wellbeing support, this role offers significant opportunities for professional growth within a high-performing team dedicated to fostering a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land ER Advisor in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the HR and employee relations field, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for those interviews! Research common questions for ER Advisor roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for employee relations shine through. Be genuine and enthusiastic about how you can contribute to creating positive colleague experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace ER Advisor in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Policy Specialist role. Highlight your HR experience or any relevant skills that show you're passionate about employee relations and creating positive colleague experiences.
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent written communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples in your application where you've successfully solved problems or coached others, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oakleaf Partnership
✨Know Your Stuff
Before the interview, make sure you brush up on employee relations and people policy. Familiarise yourself with common HR practices and be ready to discuss how you've handled similar situations in the past. This will show your passion for the role and your understanding of the field.
✨Practice Makes Perfect
Rehearse common interview questions related to HR and employee relations. Think about scenarios where you've coached managers or resolved conflicts. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your ability to build rapport over the phone. You might even want to practice a mock call with a friend to get comfortable with the format and ensure you can convey your ideas effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
