At a Glance
- Tasks: Join our friendly team to assist patients and manage enquiries at the reception.
- Company: Oaklands Health Centre, a patient-focused practice with an outstanding CQC rating.
- Benefits: Part-time hours, supportive environment, and full training provided.
- Other info: Great opportunity for career growth in a dynamic healthcare environment.
- Why this job: Make a positive impact on patients' experiences in a caring healthcare setting.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
Oaklands Health Centre are looking for a friendly receptionist. We are looking for somebody who is passionate about customer care and providing patients with a positive experience whenever they contact the practice. We currently have a full time position available for 37.5 hours per week. Applicants need to be available to work anytime between our core hours of 8am and 6.30pm and be able to cover when needed our extended hours of 8pm or Saturday mornings.
Main duties of the job
- Dealing with enquires from patients at the reception desk.
- Dealing with enquires from patients on the telephone, including making appointments.
- Effectively signposting patients to appropriate healthcare professionals.
- General administration duties, i.e handling incoming and outgoing correspondence from hospitals and other healthcare providers.
About us
Oaklands Health Centre is a forward thinking practice within the Holme Valley with around 11,000 patients. We are a training practice for Nurses and Medical Students. We are very patient focused and always looking for new ways to help our patients by introducing new services to the practice. The practice is CQC rated outstanding.
Job responsibilities
Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
Answer incoming phone calls from patients requesting appointments or general enquiries.
Cover front desk reception and assist with patients who require an appointment or help with any queries.
Provide excellent customer service at all times.
Respect patient dignity, privacy and confidentiality.
Support vulnerable patients and those requiring additional assistance.
Deal sensitively with distressed or anxious patients.
Promote equality, diversity and inclusion.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into the patients healthcare records as necessary.
Maintain a clean, tidy, effective working area at all times.
Support all clinical staff with general tasks as requested.
Complete opening and closing procedures in accordance with the duty rota.
Support administrative staff by providing cover during staff absences.
Scan patient-related documentation and attach scanned documents to patients healthcare records.
Assist with any ad-hoc projects as and when required to do so.
Person Specification
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Experience of working in customer service.
- Experience of working in primary care.
- Full mandatory training will be given.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrMedical Receptionist in Holmfirth employer: Oaklands Health Centre
At Oaklands Health Centre, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises patient care and employee well-being. Our flexible hours allow for a healthy work-life balance, while our commitment to ongoing training ensures that you have ample opportunities for professional growth in the healthcare sector. Join us in Holmfirth, where your contributions will be valued, and you will be part of a dedicated team making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Holmfirth
✨Tip Number 1
Get to know the practice! Research Oaklands Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your customer service experience effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Oaklands team. Don’t miss out!
We think you need these skills to ace Medical Receptionist in Holmfirth
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us know why you’re passionate about customer care. Share any experiences that highlight your ability to provide a positive experience for patients, as this is key for the Medical Receptionist role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight relevant skills and experiences that match the duties listed, like handling enquiries or data entry. This shows us you’ve done your homework!
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application reflects your attention to detail, which is super important in our practice.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oaklands Health Centre
✨Know the Practice
Before your interview, take some time to research Oaklands Health Centre. Understand their values, services, and what makes them outstanding. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Care Skills
As a Medical Receptionist, customer care is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations with patience and empathy.
✨Practice Common Scenarios
Think about the typical scenarios you might face at the reception desk, like handling phone enquiries or managing patient appointments. Practise how you would respond to these situations, focusing on clarity and professionalism. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure patient satisfaction. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
