Introduction
As part of the Oaklands Health Centre Team you will be responsible for undertaking a wide range of administrative and reception duties. Duties can include but are not limited to the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies.
About the Employer
Oaklands Health Centre is a GP Practice in the seaside town of Hythe. We are a team of 3 GP Partners, 1 Salaried GP, 5 Advanced Nurse Practitioners, 2 Practice Nurses, 2 Health Care Assistants and 1 Phlebotomist. We are the Lead Practice for the Primary Care Network, Folkestone and Hythe Rural.
What You'll Do
We aim to:
- Provide high‑quality accessible primary medical care
- Follow up to date guidelines for best clinical practice
- Ensure and support continued professional development of the Primary Health Care Team
- Provide an open, safe and pleasant environment for staff and patients alike
- Treat all patients in a polite, fair and equitable manner
Training Outcome
Completing a customer service apprenticeship in a GP practice can open several progression routes, depending on your interests and whether you want to stay in primary care or move into broader healthcare administration.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Empathy
- Calm
- Positive attitude
- Discrete
Qualifications
Desired:
- GCSE – English, Mathematics – 3 or 4
Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday 9am to 5pm
- Expected Duration: 1 Year 3 Months
- Training Provider: QUEST TRAINING SOUTH EAST LTD
Receptionist/Administrative Apprentice in Hythe employer: Oaklands Health Centre
At Oaklands Health Centre, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises patient care and employee well-being. Our flexible hours allow for a healthy work-life balance, while our commitment to ongoing training ensures that you have ample opportunities for professional growth in the healthcare sector. Join us in Holmfirth, where your contributions will be valued, and you will be part of a dedicated team making a real difference in the community.
