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- Tasks: Support IT services for a vibrant school community and manage diverse tech systems.
- Company: Join a dedicated team at a Catholic school in Waterlooville, welcoming all backgrounds.
- Benefits: Enjoy a generous pension, delicious canteen food, and fun staff socials.
- Why this job: Make a real difference in students' lives while developing your IT skills.
- Qualifications: GCSEs in Maths and English, Level 3 in IT Infrastructure, and great communication skills.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 22700 - 32860 £ per year.
Location: Waterlooville, Hampshire
Salary: £27,780 per annum
Job Type: Permanent, Full time, 52 weeks per year
Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day)
About the role:
The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment.
If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos.
Key Responsibilities:
- Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment.
- IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs.
- Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction.
- Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support.
- Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more.
Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website.
About You:
Essential:
- 4 GCSEs (or equivalent) C and above (including Maths and English)
- Level 3 (or equivalent) in IT Infrastructure (or similar)
- Ability to work in sympathy with the ethos of the school
- Good verbal and written communication skills and ability to relate well to children and adults
- Ability to effectively use ICT packages (Office Suite and email)
- Displays commitment to the protection and safeguarding of children and young people
- Excellent communication skills
- Well-developed interpersonal skills
- Confidence
- Ability to see a project or task through to a successful conclusion
- Imagination and vision
- Strong commitment to team-working and partnership
Desirable:
- Knowledge of IT systems and software
- Ability to use relevant equipment/resources and technology
- A level education or beyond
- willingness to train as Fire Warden/First aider
The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager.
Please note all staff will be required to complete and obtain a clear Enhanced DBS.
Benefits:
- Generous pension scheme
- Access to the canteen serving delicious home made hot and cold food
- An active staff association which organises staff socials throughout the year and an emphasis on staff well-being
Additional Information:
Closing date: Sunday 22nd February 2026 5pm
Interviews: Week commencing 23rd February 2026
Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete.
Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.
Senior IT Technician in Waterlooville employer: Oaklands Catholic School
Contact Detail:
Oaklands Catholic School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician in Waterlooville
✨Tip Number 1
Network with current employees! Reach out to folks already working at the school or in similar roles. They can give you insider info on what the team is like and what the hiring managers are really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about network maintenance, IT support, and asset management. We want to see that you know your stuff!
✨Tip Number 3
Show your personality! The role involves working closely with a team and supporting users, so let your communication skills shine during the interview. Be friendly and approachable – it goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll get all the details you need about the role and the school ethos right there.
We think you need these skills to ace Senior IT Technician in Waterlooville
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Senior IT Technician role. We want to see how you can contribute to our IT Support team, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, it’s crucial to demonstrate your verbal and written communication skills. Use clear language in your application and maybe share an example of how you've effectively communicated technical information before.
Highlight Relevant Experience: Be sure to mention any previous roles or projects that relate directly to the responsibilities listed in the job description. We love seeing candidates who have hands-on experience with network maintenance, IT support, and asset management.
Follow Up with the Application Form: After applying through our website, keep an eye on your inbox for the application form. Completing and returning it promptly is key to ensuring your application is considered. We’re excited to hear from you!
How to prepare for a job interview at Oaklands Catholic School
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network maintenance, Active Directory, and Office 365. Be ready to discuss how you've managed user lifecycles and maintained network integrity in previous roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Communication Skills
As a Senior IT Technician, you'll need to communicate clearly with both technical and non-technical staff. Prepare examples of how you've successfully resolved support incidents while keeping users informed. This will demonstrate your ability to manage the full ticket lifecycle and ensure high user satisfaction.
✨Demonstrate Team Spirit
Highlight your experience working in a team environment, especially in IT support. Share stories about how you've collaborated with colleagues to tackle challenges or improve processes. This will resonate well with the school's ethos of teamwork and partnership.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential issues you might encounter in a school setting, like managing AV equipment for events or troubleshooting network problems. Practising your responses will help you feel more confident and ready to impress.