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For Companies At a Glance
- Tasks: Engage with customers, manage enquiries, and build community relationships.
- Company: Join a caring organisation dedicated to providing exceptional homes for residents.
- Benefits: Enjoy free meals, enhanced leave, and a Cycle to Work scheme.
- Why this job: Make a real impact in the community while developing your career in a rewarding environment.
- Qualifications: Two years of sales experience, excellent communication skills, and a passion for care.
- Other info: Full-time role with opportunities for personal growth and recognition.
The predicted salary is between 32000 - 48000 £ per year.
Our Client Relations Managers are fundamental to the successful marketing of the service. They are the first point of call for all our new customers and their families. As our Client Relations Manager, you will be responsible for the marketing of the home, managing the end to end enquiries and developing successful relationships with our customers, and also important local area contacts, as a key aspect of the role will be to lead on local networking and developing relationships that create community involvement that will benefit our residents.
We offer some excellent rewards & benefits including:
- 1 free meal per shift.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement.
- Extra annual leave for team members who work with us for 3 years or more.
- Cycle to Work scheme.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- And much more.
Location: Hastings Court, 314 The Ridge, Hastings TN34 2RA
Hours: 40 hours per week
Pay: £40,000 per annum + commission
Contract: Full-time, Permanent
Shift: Days
Working within the care sector is a very rewarding career.
Your key responsibilities will include:
- Build positive relationships by regular communication with residents, relatives and external stakeholders.
- Overall responsibility to meet the occupancy as agreed in the budget, focusing on the private sector.
- Effectively follow through each enquiry from initial contact through to the final decision.
- Maintain data for all enquiries keeping the Home Manager briefed on occupancy and average weekly fee.
- Support the Move in Process, ensuring that the resident and their families experience is positive.
- Ensure that all required moving in documentation and finances are completed prior to admission.
- Be instrumental in the development of the home marketing plan.
- Overall responsibility for organising networking activities to showcase the home.
- Work with the management team to ensure local PR opportunities, this involves organising events within the home as well as liaising with the Lifestyles team to showcase activities.
- Organise events for prospective customers designed to provide a positive taster of the lifestyle opportunities at the home.
- Support, develop and coach team members to demonstrate a positive culture within the home.
- Lead on sales training and initiatives to maximise occupancy.
- Liaise with members of the team to ensure the home presents well at all times.
What skills and attributes we are looking for?
The successful candidate will have excellent written and verbal communication skills and experience of working in a fast-paced sales environment. Previous experience of working in a care sector would be an advantage.
Experience, knowledge and skills:
- Minimum of two years Sales Marketing experience.
- Proven track record in Customer Relations.
- Sales experience in the healthcare sector would be advantageous.
- Strong leadership and management skills.
- Excellent written, non-verbal and verbal communication skills.
- Knowledge of care homes (desirable).
- Knowledge of and competence in Microsoft Office applications and Windows based operating environments: Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools).
Personal attributes:
- Excellent Presentation & Professional Attitude.
- Flexible approach to working hours.
- Ability to promote a professional image for the company at all times.
- Ability to travel to other homes for training/support.
- Self-motivator.
- Reliable and punctual.
- Confidential and Diplomatic.
- Enthusiastic.
Our mission is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.
If you're ready to start your journey and make a difference, then don't delay and apply today!
Client Relations Manager in Hastings, East Sussex employer: Oakland Central Ltd
Contact Detail:
Oakland Central Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Manager in Hastings, East Sussex
✨Tip Number 1
Network actively within the local community in Hastings. Attend events, join local groups, and connect with professionals in the care sector to build relationships that could benefit your application.
✨Tip Number 2
Familiarise yourself with the specific needs and preferences of the local demographic. Understanding the community will help you tailor your approach and demonstrate your commitment to serving residents effectively.
✨Tip Number 3
Showcase your sales and marketing skills by preparing examples of successful campaigns or initiatives you've led in previous roles. Be ready to discuss how these experiences can translate to the Client Relations Manager position.
✨Tip Number 4
Prepare to discuss your leadership style and how you would coach team members to foster a positive culture. Highlight any relevant experiences where you've successfully led a team or improved team dynamics.
We think you need these skills to ace Client Relations Manager in Hastings, East Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relations and sales, particularly in the care sector. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building relationships and your understanding of the care sector. Mention specific examples of how you've successfully managed client relationships in the past.
Highlight Relevant Skills: Emphasise your communication skills, leadership abilities, and experience with Microsoft Office applications. Provide examples of how these skills have contributed to your success in previous roles.
Showcase Community Involvement: Since the role involves local networking, mention any previous experience you have in community engagement or events organisation. This will demonstrate your ability to create connections that benefit residents.
How to prepare for a job interview at Oakland Central Ltd
✨Know the Company and Its Values
Before your interview, take some time to research the company’s mission and values. Understanding their commitment to providing exceptional care will help you align your answers with what they stand for, showing that you're a good fit for their culture.
✨Demonstrate Your Communication Skills
As a Client Relations Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. This will showcase your ability to build relationships and manage enquiries successfully.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult client or managing multiple enquiries. Think through your past experiences and be ready to discuss how you approached similar challenges.
✨Showcase Your Networking Experience
Since local networking is a crucial part of the role, be prepared to discuss your previous networking experiences. Highlight any successful events you've organised or attended, and how these contributed to building community relationships.
