Client Relations Manager in Hastings, East Sussex

Our Client Relations Managers are fundamental to the successful marketing of the service. They are the first point of call for all our new customers and their families. As our Client Relations Manager, you will be responsible for the marketing of the home, managing the end to end enquiries and developing successful relationships with our customers, and also important local area contacts, as key aspect of the role will be to lead on local networking and developing relationships that create community involvement that will benefit our residents.

We offersome excellent rewards & benefits including:

• We offer all team members 1 freemeal per shift.
• EnhancedBank Holiday pay.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays – get anEXTRAday off to celebratethat special birthday.
• Company sickpay which is over and above the statutory entitlement. (subjectto length of service)
• Refer a FriendScheme for successfulreferrals- for all permanentroles within Oakland Care (T&C\’s apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

And much more.

Location:Hastings Court, 314 The Ridge, Hastings TN34 2RA

Hours: 40 hours per week

Pay: £40,000 per annum + commission

Contract: Full-time, Permanent

Shift: Days

Working within the care sector is a very rewarding career.

Your key responsibilities will include:

• Build positive relationships by regular communication with residents, relatives and external stakeholders.
• Overall responsibility to meet the occupancy as agreed in the budget, focusing on the private sector.
• Effectively follow through each enquiry from initial contact though to the final decision.
• Maintain data for all enquiries keeping the Home Manager briefed on occupancy and average weekly fee.
• Support the Move in Process, ensuring that the resident and their families experience is positive.
• Ensure that all required moving in documentation and finances are completed prior to admission.
• Be instrumental in the development of the home marketing plan.
• Overall responsibility for organising networking activities to show case the home.
• Work with the management team to ensure local PR opportunities, this involves organising events within the home as well as liaising with the Lifestyles team to showcase activities.
• Organise events for prospective customers designed to provide a positive taster of the lifestyle opportunities at the home.
• Support, develop and coach team members to demonstrate a positive culture within the home.
• Lead on sales training and initiatives to maximise occupancy.
• Liaise with members of the team to ensure the home presents well at all times.
• What skills and attributes we are looking for?

The successful candidate will have excellent written and verbal communication skills and experience of working in a fast-paced sales environment. Previous experience of working in a care sector would be an advantage.

Experience, knowledge and skills:

• Minimum of two years Sales Marketing experience.
• Proven track record in Customer Relations.
• Sales experience in the healthcare sector would be advantageous.
• Strong leadership and management skills.
• Excellent written, non-verbal and verbal communication skills.
• Knowledge of care homes (desirable).
• Knowledge of and competence in Microsoft Office applications and Windows based operating environments Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools).

Personal attributes:

• Excellent Presentation & Professional Attitude.
• Flexible approach to working hours.
• Ability to promote a professional image for the company at all times.
• Ability to travel to other homes for training / support.
• Self-motivator.
• Reliable and punctual.
• Confidential and Diplomatic.
• Enthusiastic.

Our mission is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

Apply now

If youre ready to start your journey and make a difference, then dont delay and apply today!