At a Glance
- Tasks: Deliver exceptional service and create a warm, welcoming environment for residents.
- Company: Join a friendly team at Lambwood Heights, dedicated to luxury hospitality.
- Benefits: Enjoy free meals, enhanced leave, and a Cycle to Work scheme.
- Other info: 40 hours per week with opportunities for growth and recognition.
- Why this job: Make a real difference in residents' lives while developing your hospitality skills.
- Qualifications: Experience in hospitality and strong people skills are essential.
The predicted salary is between 13.2 - 13.2 £ per hour.
Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team! You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well-organised dining spaces, managing stock and temperature checks, and assisting residents with their day-to-day non-care needs. If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.
Benefits
- We offer all team members 1 free meal per shift.
- Uniform provided.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement – team members who work with us for 3 years or more, get extra annual leave.
- Cycle to Work scheme – why not save money on commuting costs and improve your health at the same time.
- Milestone Birthdays – get extra time off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement. (subject to length of service)
- Refer a Friend Scheme for successful referrals – for all permanent roles within Oakland Care (T&Cs apply).
- Recognition and staff appreciation initiatives.
- Health Cash Plan (subject to T&Cs).
- Death in Service Benefit (subject to T&Cs).
- Long service awards.
Location
Lambwood Heights, 244 Lambourne Road, Chigwell IG7 6HX
Hours
40 hours per week
Pay
£13.20 per hour
Contract
Full-time
Shift
Days (10-hour shifts, 4 shifts per week)
What do you need to succeed
Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.
Key responsibilities
- Assisting with meal service either in resident rooms or dining rooms.
- Ensure that water/drink jugs are regularly refilled in resident rooms.
- Help set up and clear down tables before and after lunch service.
- Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
- Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
- Attending to residents “non-care” related needs including opening/closing curtains, changing TV channels etc.
To be successful in this role, you need to have/be
- Previous experience of working in a similar role within a luxurious setting.
- ‘Can do’ attitude and willingness to work with us in ensuring we support our residents with the best quality service.
- Customer facing experience including building working relationships with internal and external stakeholders.
- Personal Attributes
- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.
Our mission
Family Integrity Respect Exceptional Sustainable
If you’re ready to start your journey and make a difference, then don’t delay and apply today!
Hospitality Assistant - FULL TIME - Lambwood Heights-Hospitality employer: Oakland Care
At Lambwood Heights, we pride ourselves on creating a warm and welcoming environment where our Hospitality Assistants play a vital role in enhancing the lives of our residents. With benefits like enhanced annual leave, a cycle to work scheme, and recognition initiatives, we foster a supportive work culture that values employee growth and well-being. Join us in delivering exceptional service with a touch of luxury and be part of a dedicated team that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant - FULL TIME - Lambwood Heights-Hospitality
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oakland Care. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oakland Care
Don't be shy about reaching out to Oakland Care directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant - FULL TIME - Lambwood Heights-Hospitality
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oakland Care and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oakland Care
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
