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- Tasks: Lead hospitality services in a luxury care home, ensuring exceptional resident experiences.
- Company: Join a caring team at Osbern Manor, dedicated to providing top-notch hospitality.
- Benefits: Enjoy free meals, extra annual leave, and a Cycle to Work scheme.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in hospitality and strong people skills are essential.
- Other info: Full-time role with excellent career growth opportunities and staff appreciation initiatives.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic individual to join our team as the Head of Hospitality at our luxury care home. Are you passionate about providing exceptional hospitality services? Do you have strong people and organisational skills? If so, this is the perfect role for you!
In this crucial position, you will work closely with the Catering, Lifestyles, Housekeeping, and Hospitality teams to ensure that our residents receive top-notch care. Previous experience in the hospitality sector is a must, along with a genuine affinity for caring for others. Join us in creating a warm and welcoming environment for those we support and their families. Apply now to make a difference in the lives of others!
We offer some excellent rewards and benefits including:
- 1 free meal per shift.
- Increased Annual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave.
- Cycle to Work scheme – save money on commuting costs and improve your health.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&Cs apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- And much more.
Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW
Hours: 40 hours per week (including 1 weekend in 6)
Pay: £45,000 Per annum
Contract: Full-time
Shift: Days
What do you need to succeed:
Our Head of Hospitality will provide an exceptional hospitality service within our luxury care home, working with the Catering, Lifestyles, Housekeeping and Hospitality teams. This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong people and organisational skills. If you have previous experience working in the hospitality sector, and have an affinity for care – this is the role for you.
As Head of Hospitality your key responsibilities will include:
- Manage the Hospitality, Lifestyles and Housekeeping teams to ensure that all areas of resident experience maintain high standards and person-centred care is provided.
- Work closely with the Client Relations team to plan and execute any customer/resident events.
- Ensure that dining areas are set up and maintained to a very high standard.
- Ensure that the Housekeeping team carry out their duties effectively to maintain the cleanliness of the home and resident laundry.
“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.
Apply now! If you’re ready to start your journey and make a difference, then don’t delay and apply today!
Head of Hospitality - Osbern Manor-Management in Gillingham employer: Oakland Care
Contact Detail:
Oakland Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality - Osbern Manor-Management in Gillingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At StudySmarter, we believe that understanding the vibe of the place can help you tailor your responses and show how you fit into their team.
✨Tip Number 3
Practice your people skills! Since this role is all about providing exceptional hospitality, consider role-playing common interview scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Osbern Manor!
We think you need these skills to ace Head of Hospitality - Osbern Manor-Management in Gillingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! Share specific examples of how you've provided exceptional service in the past and why you care about making a difference in residents' lives.
Tailor Your CV: Make sure your CV is tailored to the Head of Hospitality role. Highlight your relevant experience in the hospitality sector and any leadership roles you've held. We want to see how your skills align with our mission!
Be Person-Centred: Remember, this role is all about the people we support. In your application, emphasise your people skills and how you’ve created warm, welcoming environments in previous positions. Show us you understand the importance of person-centred care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Osbern Manor. Don’t miss out!
How to prepare for a job interview at Oakland Care
✨Know Your Hospitality Stuff
Make sure you brush up on your hospitality knowledge before the interview. Understand the latest trends in luxury care homes and be ready to discuss how you can elevate the resident experience. This shows your passion for the role and that you’re genuinely interested in making a difference.
✨Showcase Your People Skills
Since this role is all about people, be prepared to share examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your ability to create a warm and welcoming environment, as this is crucial for the Head of Hospitality position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy dining area or dealing with a resident's complaint. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Align with Their Values
Familiarise yourself with the company’s mission and values, such as Family, Integrity, Respect, Exceptional, and Sustainable. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of providing exceptional homes for residents.
