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- Tasks: Lead client relations and marketing for care homes in Oxfordshire, Berkshire, and Hampshire.
- Company: Join Oakland Care, a growing company dedicated to exceptional care.
- Benefits: Enjoy competitive pay, extra annual leave, and a cycle to work scheme.
- Why this job: Make a real difference in the community while advancing your career.
- Qualifications: Experience in sales or customer service, preferably in the care sector.
- Other info: Hybrid role with travel, excellent growth opportunities, and a supportive team culture.
The predicted salary is between 42000 - 60000 £ per year.
Due to the growth of Oakland Care, we are now looking for a Senior Client Relations Manager to lead our homes in the Oxfordshire, Berkshire and Hampshire areas. This role will include the commissioning of our new homes in Bracknell (opening Summer 2026) and Fleet (Spring 2027) and supporting our currently established home in Wantage, Oxon. The ideal candidate will be someone with experience in Sales/Customer Service and who understands the Care Home Marketplace. The role will be largely based in Bracknell, initially but with travel within the region. This role would be ideal for a successful Care Home based CRM, who wishes to step up into a more regional role.
We offer some excellent rewards & benefits including:
- 1 free meal per shift.
- Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
- Cycle to Work scheme – save money on commuting costs and improve your health.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- Health Cash Plan (subject to T&Cs).
- Death in Service Benefit (subject to T&Cs).
- And much more.
Location: Hybrid with regular travel to sites within a 20-30 mile radius of Berkshire.
Hours: 40 hours per week.
Pay: £57,000 per annum plus commission.
Contract: Full-time, Permanent.
This role will become available from 1st May 2026.
Role profile:
- To be a member of the Homes Leadership Teams and focus on the marketing of the home to ensure occupancy levels are in line with budgetary requirements.
- To lead on local networking, developing relationships that create community involvement that benefits residents.
- To lead on the marketing and presentation of the Home.
As Senior Client Relations Manager your key responsibilities will include:
- Overall responsibility to ensure the Home's occupancy levels are in line with budget.
- Effectively follow through each enquiry from initial contact through to the final decision.
- Update and maintain the Company lead management system and ensure all reporting internally and externally is completed accurately and on time.
- In conjunction with the General Managers, review occupancy and marketing activity against agreed KPI's.
- Support the Move-in Process, ensuring a positive resident experience and that the required documentation and finances are completed prior to admission.
Qualifications, Knowledge and Experience:
- Essential: Minimum of two years Sales/Marketing Business to Customer.
- Proven track record in Client Relations.
- Desirable: Marketing/Sales Degree or degree level education.
- Sales experience in the healthcare sector.
Skills and Competencies:
- Essential: Strong leadership and people management skills.
- Ability to engage and motivate team members.
- Excellent organisational and prioritisation skills.
- Excellent written, non-verbal and verbal communication skills.
- Knowledge of and competence in Microsoft Office applications and Windows based operating environments – Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools).
Our mission: Family, Integrity, Respect, Exceptional, Sustainable.
Apply now! If you're ready to start your journey and make a difference, then don't delay and apply today!
Senior Client Relations Manager - Head Office-Operations in Epping employer: Oakland Care
Contact Detail:
Oakland Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Relations Manager - Head Office-Operations in Epping
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care home industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or during interviews, make sure to express why you’re excited about the Senior Client Relations Manager position. Share your vision for how you can contribute to their mission and values.
✨Tip Number 3
Prepare for those tricky questions! Think about the challenges you might face in this role and how you would tackle them. Practising your responses will help you feel more confident and ready to impress when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, hit that apply button and let’s get started on this journey together!
We think you need these skills to ace Senior Client Relations Manager - Head Office-Operations in Epping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Relations Manager role. Highlight your experience in Sales and Customer Service, especially within the Care Home Marketplace. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your achievements in client relations and how you can contribute to our homes in Oxfordshire, Berkshire, and Hampshire.
Showcase Your Leadership Skills: As a Senior Client Relations Manager, strong leadership is key. In your application, make sure to highlight any relevant experiences where you've successfully led teams or projects. We love seeing how you engage and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Oakland Care
✨Know Your Stuff
Make sure you understand the Care Home Marketplace inside out. Research Oakland Care, their values, and their current homes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles in Sales or Customer Service that highlight your success in client relations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Leadership Skills
As a Senior Client Relations Manager, you'll need strong leadership abilities. Be ready to discuss how you've motivated teams in the past and how you plan to engage and inspire your future team members at Oakland Care.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role, the new homes opening, and the company's future plans. This shows that you're not just interested in the job but also in how you can contribute to the company's growth and success.
