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- Tasks: Engage with customers and families, manage enquiries, and build community relationships.
- Company: Join Hastings Court, a caring community dedicated to providing exceptional living experiences.
- Benefits: Enjoy free meals, enhanced leave, cycle scheme, and extra days off for milestone birthdays.
- Why this job: Make a real impact in people's lives while developing your marketing and relationship skills.
- Qualifications: Two years of sales experience, excellent communication skills, and a passion for care.
- Other info: Full-time role with opportunities for training and career growth.
The predicted salary is between 32000 - 48000 £ per year.
Our Client Relations Managers are fundamental to the successful marketing of the service. They are the first point of call for all our new customers and their families. As our Client Relations Manager, you will be responsible for the marketing of the home, managing the end to end enquiries and developing successful relationships with our customers, and also important local area contacts, as a key aspect of the role will be to lead on local networking and developing relationships that create community involvement that will benefit our residents.
We offer some excellent rewards & benefits including:
- All team members 1 free meal per shift.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement.
- Team members who work with us for 3 years or more, get extra annual leave.
- Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- And much more.
Location: Hastings Court, 314 The Ridge, Hastings TN34 2RA
Hours: 40 hours per week
Pay: £40,000 per annum + commission
Contract: Full-time, Permanent
Shift: Days
Your key responsibilities will include:
- Build positive relationships by regular communication with residents, relatives and external stakeholders.
- Overall responsibility to meet the occupancy as agreed in the budget, focusing on the private sector.
- Effectively follow through each enquiry from initial contact though to the final decision.
- Maintain data for all enquiries keeping the Home Manager briefed on occupancy and average weekly fee.
- Support the Move in Process, ensuring that the resident and their families experience is positive.
- Ensure that all required moving in documentation and finances are completed prior to admission.
- Be instrumental in the development of the home marketing plan.
- Overall responsibility for organising networking activities to ‘show case’ the home.
- Work with the management team to ensure local PR opportunities, this involves organising events within the home as well as liaising with the Lifestyles team to showcase activities.
- Organise events for prospective customers designed to provide a positive ‘taster’ of the lifestyle opportunities at the home.
- Support, develop and coach team members to demonstrate a positive culture within the home.
- Lead on sales training and initiatives to maximise occupancy.
- Liaise with members of the team to ensure the home presents well at all times.
What skills and attributes we are looking for?
The successful candidate will have excellent written and verbal communication skills and experience of working in a fast-paced sales environment. Previous experience of working in a care sector would be an advantage.
Experience, knowledge and skills:
- Minimum of two years Sales Marketing experience.
- Proven track record in Customer Relations.
- Sales experience in the healthcare sector – would be advantageous.
- Strong leadership and management skills.
- Excellent written, non-verbal and verbal communication skills.
- Knowledge of care homes (desirable).
- Knowledge of and competence in Microsoft Office applications and Windows based operating environments – Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools).
Personal attributes:
- Excellent Presentation & Professional Attitude.
- Flexible approach to working hours.
- Ability to promote a professional image for the company at all times.
- Ability to travel to other homes for training / support.
- Self-motivator.
- Reliable and punctual.
- Confidential and Diplomatic.
- Enthusiastic.
“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.
Apply now if you’re ready to start your journey and make a difference, then don’t delay and apply today!
Contact Detail:
Oakland Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Manager - Hastings Court-Management
✨Tip Number 1
Network within the local community before applying. Attend events or join groups related to healthcare and community services in Hastings. This will help you build connections that could be beneficial during your interview.
✨Tip Number 2
Familiarise yourself with the local care sector landscape. Understanding the key players, competitors, and community needs will give you an edge in discussions about how to market Hastings Court effectively.
✨Tip Number 3
Prepare to discuss your previous sales experiences in detail. Think of specific examples where you successfully built relationships or increased occupancy rates, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your understanding of the care sector's unique challenges. Be ready to suggest innovative marketing strategies that could enhance community involvement and attract new residents to Hastings Court.
We think you need these skills to ace Client Relations Manager - Hastings Court-Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relations and sales, particularly within the care sector. Use specific examples that demonstrate your ability to build relationships and manage enquiries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working in the care sector and how your skills align with the responsibilities of the Client Relations Manager role. Mention your experience in networking and community involvement, as these are key aspects of the job.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written and verbal communication skills. Use clear and concise language, and consider including examples of how you've successfully communicated with clients or stakeholders in the past.
Highlight Leadership Experience: If you have experience leading teams or initiatives, be sure to include this in your application. Discuss any relevant training or coaching roles you've held, as well as how you've motivated others to achieve common goals.
How to prepare for a job interview at Oakland Care
✨Know the Company and Its Values
Before your interview, take some time to research Hastings Court and its mission. Understanding their values, such as family, integrity, and respect, will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Client Relations Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past, highlighting your ability to build relationships.
✨Prepare for Sales Scenarios
Since the role involves sales and marketing, be ready to discuss your previous sales experiences. Think of specific situations where you successfully managed enquiries or increased occupancy rates.
✨Demonstrate Your Networking Abilities
Networking is a crucial part of this role. Be prepared to talk about how you've previously developed local contacts or organised events that benefited your workplace, showcasing your proactive approach.
