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- Tasks: Engage with customers and families, manage enquiries, and build community relationships.
- Company: Beechwood Grove is dedicated to providing exceptional care and creating a family-like environment.
- Benefits: Enjoy free meals, enhanced leave, cycle schemes, and extra days off for milestone birthdays.
- Why this job: Join a rewarding career in care, making a real difference in people's lives and communities.
- Qualifications: Two years of sales marketing experience; strong communication and leadership skills required.
- Other info: Full-time role with opportunities for personal growth and community involvement.
The predicted salary is between 32000 - 48000 £ per year.
Our Client Relations Managers are fundamental to the successful marketing of the service. They are the first point of call for all our new customers and their families. As our Client Relations Manager, you will be responsible for the marketing of the home, managing the end to end enquiries and developing successful relationships with our customers, and also important local area contacts, as a key aspect of the role will be to lead on local networking and developing relationships that create community involvement that will benefit our residents.
We offer some excellent rewards & benefits including:
- 1 free meal per shift.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement.
- Extra annual leave for team members who work with us for 3 years or more.
- Cycle to Work scheme.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals (T&C's apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- And much more.
Location: Beechwood Grove, 44-48 E Dean Rd, Eastbourne BN20 8EH
Hours: 400 hours per week
Pay: £40,000 per annum + commission
Contract: Full-time, Permanent
Shift: Days
Your key responsibilities will include:
- Build positive relationships by regular communication with residents, relatives and external stakeholders.
- Overall responsibility to meet the occupancy as agreed in the budget, focusing on the private sector.
- Effectively follow through each enquiry from initial contact through to the final decision.
- Maintain data for all enquiries keeping the Home Manager briefed on occupancy and average weekly fee.
- Support the Move in Process, ensuring that the resident and their families experience is positive.
- Ensure that all required moving in documentation and finances are completed prior to admission.
- Be instrumental in the development of the home marketing plan.
- Overall responsibility for organising networking activities to ‘showcase’ the home.
- Work with the management team to ensure local PR opportunities, this involves organising events within the home as well as liaising with the Lifestyles team to showcase activities.
- Organise events for prospective customers designed to provide a positive ‘taster’ of the lifestyle opportunities at the home.
- Support, develop and coach team members to demonstrate a positive culture within the home.
- Lead on sales training and initiatives to maximise occupancy.
- Liaise with members of the team to ensure the home presents well at all times.
What skills and attributes we are looking for?
The successful candidate will have excellent written and verbal communication skills and experience of working in a fast-paced sales environment. Previous experience of working in a care sector would be an advantage.
Experience, knowledge and skills:
- Minimum of two years Sales Marketing experience.
- Proven track record in Customer Relations.
- Sales experience in the healthcare sector – would be advantageous.
- Strong leadership and management skills.
- Excellent written, non-verbal and verbal communication skills.
- Knowledge of care homes (desirable).
- Knowledge of and competence in Microsoft Office applications and Windows based operating environments – Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools).
Personal attributes:
- Excellent Presentation & Professional Attitude.
- Flexible approach to working hours.
- Ability to promote a professional image for the company at all times.
- Ability to travel to other homes for training/support.
- Self-motivator.
- Reliable and punctual.
- Confidential and Diplomatic.
- Enthusiastic.
“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.
Apply now if you’re ready to start your journey and make a difference, then don’t delay and apply today!
Client Relations Manager - Beechwood Grove-Management employer: Oakland Care
Contact Detail:
Oakland Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Manager - Beechwood Grove-Management
✨Tip Number 1
Network within the local community to build relationships with potential clients and stakeholders. Attend local events or join community groups to establish connections that can help you in your role as a Client Relations Manager.
✨Tip Number 2
Familiarise yourself with the care sector and the specific needs of residents and their families. Understanding the challenges they face will enable you to communicate effectively and build trust with potential clients.
✨Tip Number 3
Showcase your sales and marketing skills by preparing examples of successful campaigns or initiatives you've led in the past. Be ready to discuss how these experiences can translate into success for our home.
✨Tip Number 4
Demonstrate your leadership abilities by sharing instances where you've coached or developed team members. Highlighting your capacity to foster a positive culture will resonate well with us during the selection process.
We think you need these skills to ace Client Relations Manager - Beechwood Grove-Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relations and sales marketing, particularly in the care sector. Use specific examples that demonstrate your ability to build relationships and manage enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the care sector. Mention how your skills align with the responsibilities outlined in the job description, such as networking and community involvement.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully communicated with clients and stakeholders in previous positions. This could include managing enquiries or leading team initiatives.
Showcase Leadership Experience: If you have experience in leading teams or training others, make sure to include this in your application. Highlight any specific achievements that demonstrate your leadership skills and ability to foster a positive culture.
How to prepare for a job interview at Oakland Care
✨Know the Company and Its Values
Before your interview, take some time to research Beechwood Grove and understand their mission and values. This will help you align your answers with what they stand for, showing that you're a good fit for their culture.
✨Demonstrate Your Communication Skills
As a Client Relations Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past, and be ready to showcase your verbal and non-verbal skills during the interview.
✨Highlight Your Sales Experience
Since the role involves marketing and sales, be prepared to discuss your previous sales experiences, particularly in the healthcare sector if applicable. Share specific achievements and how you met or exceeded targets.
✨Prepare Questions About Community Engagement
Given the importance of local networking in this role, come up with thoughtful questions about how the company engages with the community. This shows your interest in building relationships and understanding the local area, which is crucial for the position.
