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- Tasks: Connect with potential residents and families, ensuring a positive experience throughout the process.
- Company: Join a caring company dedicated to providing exceptional homes and building strong community relationships.
- Benefits: Enjoy free meals, increased annual leave, cycle-to-work scheme, and extra days off for milestone birthdays.
- Why this job: Be part of a vibrant team making a real difference in people's lives while developing your skills.
- Qualifications: Two years in sales or client relations; marketing degree preferred but not essential.
- Other info: Full-time role with travel required; competitive salary plus commission and mileage.
The predicted salary is between 26000 - 39000 ÂŁ per year.
Our Client Relations Assistants play a vital role in connecting with our potential new residents and their families. With loads of energy, enthusiasm, and hard work you can help us build strong, lasting relationships with our local partners, families, and the local communities. Don’t miss this opportunity to be part of something amazing.
We offer some excellent rewards & benefits including:
- All team members 1 free meal per shift.
- Increased Annual Leave entitlement.
- Team members who work with us for 3 years or more, get extra annual leave.
- Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- And much more.
Location: initially based at Elsyng House, 1 Forty Hill, Enfield EN2 9HT with regular travel to Harpenden Springs, Grove Road, Harpenden AL5 1PX (mileage will be paid for travel to other homes).
Hours: 40 hours per week
Pay: ÂŁ32,500 per annum (Mobile and Laptop will be provided) + commission and mileage
Contract: Full-time, Permanent
Shift: Days
As Senior Client Relations Manager your key responsibilities will include:
- Overall responsibility to ensure the Home’s occupancy levels are in line with budget.
- Effectively follow through each enquiry from initial contact through to the final decision.
- Update and maintain the Company lead management system and ensure all reporting internally and externally is completed accurately and on time.
- In conjunction with the General Managers, review occupancy and marketing activity against agreed KPI’s.
- Support the Move in Process, ensuring a positive resident experience and that the required documentation and finances are completed prior to admission.
Qualifications, Knowledge and Experience Essential:
- Minimum of two years Sales Marketing Business to Customer.
- Proven track record in Client Relations.
Desirable:
- Marketing/Sales Degree or degree level education.
- Sales experience in the healthcare sector.
What you need:
- Good interpersonal skills.
- Confident in client relationship building.
- An outgoing personality.
- Excellent written, non-verbal, and verbal communication skills.
- Knowledge of and competence in Microsoft Office applications.
- Excellent presentation & professional attitude.
- Flexible approach to working hours.
- Always promote a professional image for the company.
- Ability to travel to other homes by car, for training/support.
- Positive attitude.
What you will be doing:
- Build positive relationships with families of potential residents, and external stakeholders.
- Promote a positive culture within the home.
- Create an excellent client experience.
- Ensure new enquiries are added to the database.
- Organise and design “taster” events for prospective customers.
- Ensure the show suite is presented to company standard.
- Support the move in process, ensuring that the resident and their families experience is positive.
- Ensure that all required moving in documentation and finances are completed prior to admission.
“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family: Family, Integrity, Respect, Exceptional, Sustainable.
If you’re ready to start your journey and make a difference, then don’t delay and apply today!
Contact Detail:
Oakland Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Assistant - Harpenden Springs-Management
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and preferences of potential residents and their families will help you connect better during interviews and demonstrate your commitment to building relationships.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully built client relationships in the past. Be ready to discuss specific situations where your outgoing personality made a difference in client satisfaction.
✨Tip Number 3
Research the company’s values and mission statement thoroughly. Being able to articulate how your personal values align with theirs will set you apart as a candidate who truly understands and embodies the company culture.
✨Tip Number 4
Prepare to discuss your experience with sales and marketing, particularly in the healthcare sector. Highlight any relevant achievements or strategies you've implemented that could translate well into the role of Client Relations Assistant.
We think you need these skills to ace Client Relations Assistant - Harpenden Springs-Management
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Client Relations Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your client relations skills and your ability to build strong relationships, as this is crucial for the position.
Highlight Relevant Experience: In your CV, emphasise any previous roles in sales, marketing, or client relations, particularly in the healthcare sector. Use quantifiable achievements to illustrate your success in these areas, such as increased client satisfaction or successful event organisation.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Client Relations Assistant.
How to prepare for a job interview at Oakland Care
✨Show Your Enthusiasm
As a Client Relations Assistant, energy and enthusiasm are key. Make sure to express your passion for building relationships and helping others during the interview. Share examples of how you've successfully connected with clients in the past.
✨Demonstrate Your Communication Skills
Excellent communication is crucial for this role. Be prepared to showcase your verbal and written skills. You might be asked to explain how you would handle different scenarios, so practice articulating your thoughts clearly and confidently.
✨Highlight Relevant Experience
With a minimum of two years in sales or client relations required, make sure to discuss your relevant experience. Use specific examples that demonstrate your ability to build relationships and manage client expectations effectively.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
