Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relations and marketing for care homes in Oxfordshire, Berkshire, and Hampshire.
- Company: Join Oakland Care, a growing company dedicated to exceptional care.
- Benefits: Free meals, increased annual leave, cycle to work scheme, and more.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in sales/customer service, preferably in the healthcare sector.
- Other info: Hybrid role with travel; excellent career growth opportunities await!
The predicted salary is between 57000 - 80000 ÂŁ per year.
Due to the growth of Oakland Care, we are now looking for a Senior Client Relations Manager to lead our homes in the Oxfordshire, Berkshire and Hampshire areas. This role will include the commissioning of our new homes in Bracknell (opening Summer 2026) and Fleet (Spring 2027) and supporting our currently established home in Wantage, Oxon. The ideal candidate will be someone with experience in Sales/Customer Service and who understands the Care Home Marketplace. The role will be largely based in Bracknell, initially but with travel within the region. This role would be ideal for a successful Care Home based CRM, who wishes to step up into a more regional role.
We offer some excellent rewards & benefits including:
- All team members 1 free meal per shift.
- Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
- Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- Health Cash Plan (subject to T&Cs).
- Death in Service Benefit (subject to T&Cs).
- And much more.
Location: Hybrid with regular travel to sites within a 20-30 mile radius of Berkshire.
Hours: 40 hours per week.
Pay: ÂŁ57,000 per annum plus commission.
Contract: Full-time, Permanent.
This role will become available from 1st May 2026.
Role profile:
- To be a member of the Homes Leadership Teams and focus on the marketing of the home to ensure occupancy levels are in line with budgetary requirements.
- To lead on local networking, developing relationships that create community involvement that benefits residents.
- To lead on the marketing and presentation of the Home.
As Senior Client Relations Manager your key responsibilities will include:
- Overall responsibility to ensure the Home’s occupancy levels are in line with budget.
- Effectively follow through each enquiry from initial contact though to the final decision.
- Update and maintain the Company lead management system and ensure all reporting internally and externally is completed accurately and on time.
- In conjunction with the General Managers, review occupancy and marketing activity against agreed KPI’s.
- Support the Move in Process, ensuring a positive resident experience and that the required documentation and finances are completed prior to admission.
Qualifications, Knowledge and Experience:
Essential- Minimum of two years Sales Marketing Business to Customer.
- Proven track record in Client Relations.
- Marketing/Sales Degree or degree level education.
- Sales experience in the healthcare sector.
- Strong leadership and people management skills.
- Ability to engage and motivate team members.
- Excellent organisational and prioritisation skills.
- Excellent written, non-verbal and verbal communication skills.
- Knowledge of and competence in Microsoft Office applications and Windows based operating environments – Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools).
“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family: Family Integrity Respect Exceptional Sustainable.
If you’re ready to start your journey and make a difference, then don’t delay and apply today!
Senior Client Relations Manager - Head Office-Operations in Chigwell employer: Oakland Care
Contact Detail:
Oakland Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Relations Manager - Head Office-Operations in Chigwell
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care home industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Oakland Care and understand their values and mission. Think about how your experience aligns with what they’re looking for in a Senior Client Relations Manager. Practise common interview questions and have some examples ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us. So, get clicking and let’s get you that dream job!
We think you need these skills to ace Senior Client Relations Manager - Head Office-Operations in Chigwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Relations Manager role. Highlight your experience in Sales and Customer Service, especially within the Care Home Marketplace. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your achievements in client relations and how you can contribute to our homes in Oxfordshire, Berkshire, and Hampshire.
Showcase Your Leadership Skills: As a Senior Client Relations Manager, strong leadership is key. In your application, give us a glimpse of your leadership style and how you've motivated teams in the past. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you’re keen on joining the Oakland Care family!
How to prepare for a job interview at Oakland Care
✨Know Your Stuff
Make sure you understand the Care Home Marketplace inside out. Brush up on current trends, challenges, and what makes a successful client relations manager in this sector. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your sales and customer service experience. Think about times when you successfully increased occupancy levels or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Leadership Skills
As a Senior Client Relations Manager, you'll need strong leadership abilities. Be ready to discuss how you've motivated teams in the past, resolved conflicts, or led projects. Highlight any experience you have in networking and community involvement, as these are key aspects of the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the company's vision for the new homes, their approach to community engagement, or how they measure success in client relations. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
