At a Glance
- Tasks: Assist with meal service, maintain dining areas, and support residents' non-care needs.
- Company: Join a caring team at Lambwood Heights, where hospitality meets compassion.
- Benefits: Free meals, enhanced holiday pay, extra leave for long service, and health cash plan.
- Other info: Dynamic role with opportunities for personal growth and recognition.
- Why this job: Make a real difference in residents' lives while working in a luxurious environment.
- Qualifications: Experience in hospitality and strong people skills are essential.
The predicted salary is between 22000 - 30000 £ per year.
Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you! Apply now for this exciting opportunity.
We offer some excellent rewards & benefits including:
- All team members 1 free meal per shift.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement.
- Team members who work with us for 3 years or more, get extra annual leave.
- Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- Health Cash Plan (subject to T&Cs).
- Death in Service Benefit (subject to T&Cs).
- And much more.
Location: Lambwood Heights, 244 Lambourne Rd, Chigwell IG7 6HX
Hours: 40.25 hours per week
Pay: £12.60 per hour
Shift: Days
What do you need to succeed:
Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong people and organisational skills. If you have previous experience working in the hospitality sector and have an affinity for care – this is the role for you.
As a Hospitality Assistant, your key responsibilities will include:
- Assisting with meal service either in resident rooms or dining rooms.
- Ensuring that water/drink jugs are regularly refilled in resident rooms.
- Helping set up and clear down tables before and after lunch service.
- Maintaining temperature records of fridges and service stations in the dining rooms.
- Maintaining the Bistro to ensure a professional offering, which is fully stocked.
- Attending to residents' non-care related needs i.e. Opening/Closing Curtains, changing TV channels etc.
To be successful in this role, you need to have/be:
- Previous experience of working in a similar role within a luxurious setting.
- 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
- Customer facing experience including building working relationships with internal & external stakeholders.
- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.
“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family: Family Integrity Respect Exceptional Sustainable.
Apply now! If you’re ready to start your journey and make a difference, then don’t delay and apply today!
Hospitality Assistant - FULL TIME - Lambwood Heights-Hospitality in Chigwell employer: Oakland Care
At Lambwood Heights, we pride ourselves on creating a warm and welcoming environment where our Hospitality Assistants play a vital role in enhancing the lives of our residents. With excellent benefits such as enhanced annual leave, a cycle to work scheme, and recognition initiatives, we foster a supportive work culture that values personal growth and teamwork. Join us in delivering exceptional service with a touch of luxury, and be part of a family that truly cares.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant - FULL TIME - Lambwood Heights-Hospitality in Chigwell
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your people skills and passion for hospitality – that's what they're really looking for!
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. A smart appearance goes a long way in the hospitality industry, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Hospitality Assistant - FULL TIME - Lambwood Heights-Hospitality in Chigwell
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to make someone feel special. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional service.
Tailor Your Application:Make sure to customise your application to match the role of Hospitality Assistant. Highlight any relevant experience in luxurious settings and customer-facing roles. This shows us that you understand what we’re looking for and that you’re a great fit for our team!
Be Professional Yet Approachable:Your written application should reflect your professional standards while also being warm and friendly. Use a tone that’s inviting and personable, as this is key in hospitality. We want to know that you can build good relationships with both residents and colleagues.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way to joining our family!
How to prepare for a job interview at Oakland Care
✨Know Your Hospitality Basics
Brush up on your knowledge of hospitality standards and practices. Be ready to discuss your previous experience in similar roles, especially in luxurious settings. This will show that you understand the level of service expected and can relate your past experiences to the role.
✨Showcase Your People Skills
Since this role is all about providing exceptional service, be prepared to demonstrate your people skills. Think of examples where you've built strong relationships with customers or colleagues. Highlight your ability to remain calm under pressure and how you handle sensitive situations.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For instance, how would you handle a resident's request that falls outside your usual duties? Practising these scenarios can help you articulate your thought process and show your willingness to go above and beyond.
✨Dress the Part
First impressions matter, especially in hospitality. Make sure you dress professionally and maintain a polished appearance for the interview. This not only reflects your understanding of the role but also shows respect for the interviewers and the company’s standards.
